Senior Automotive Service Advisor — CSI & Diagnostics

Blaise Alexander Family Dealerships; State College (Centre County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Life insurance

401(k) with match

Wellness program

Job summary

Blaise Alexander Family Dealerships in State College, PA, seeks an Automotive Service Advisor to join our growing team. You will greet customers, document concerns, and coordinate with technicians to ensure accurate diagnoses and timely repairs.

We value clear communication, dependability, and a customer-first attitude. Qualifications include 10+ years in service advisory, HS diploma, and a valid driver's license; Reynolds and Reynolds or xTime experience is a plus.

Qualifications

• 10+ years experience as a service advisor, dealership experience preferred.
• HS Diploma or Equivalent.
• Valid Driver’s License.
• General knowledge of mechanical and service operations preferred

Responsibilities

• Greet customers and assist with service needs.
• Obtain and update vehicle and customer data.
• Document concerns after walk-around to set up technician diagnoses.
• Establish repair timelines and update customers via phone, email, or text.
• Disclose additional work needed and obtain customer signatures.
• Advise on maintenance value and review future services.
• Build rapport to maintain CSI and schedule future maintenance.

Skills

Customer communication

Independent task management

Personable & friendly

Education

HS Diploma

Tools

Reynolds & Reynolds

xTime

Job description

Blaise Alexander Family Dealerships in State College, PA, seeks an Automotive Service Advisor to join our growing team. You will greet customers, document concerns, and coordinate with technicians to ensure accurate diagnoses and timely repairs.

We value clear communication, dependability, and a customer-first attitude. Qualifications include 10+ years in service advisory, HS diploma, and a valid driver's license; Reynolds and Reynolds or xTime experience is a plus.