Service Manager

Ed Martin Automotive Group; Carmel (IN); Híbrido; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO up to 20 days

401k match

Paid Training and ongoing development

Medical, Dental, Vision Insurance

Life Insurance

Flexible Work Schedules

Employee discounts on products & 2

Descripción de la vacante

Ed Martin Automotive Group in Carmel, Indiana is seeking a Service Manager to lead our store's service department. The ideal candidate has at least 5 years of dealership leadership and a proven track record in delivering top-tier customer service.

You will manage service advisors and technicians, guide training, set goals and budgets, and ensure CSI goals are met while driving growth and customer satisfaction.

Formación

• Minimum 5 years of dealership management experience.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.
• Clean driving record & valid driver's license.
• Driven personality, eager to improve and able to work within and support internal teams.

Responsabilidades

• Assist customers in servicing, repairing and explaining each service needed.
• Understand customer; match requirements and concerns to various service options.
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle.
• Stay up to date on new products, features, accessories and attending product training as required.
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness.
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers.
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Conocimientos

Leadership

Customer service

Team supervision

Educación

High school diploma or higher

Descripción del empleo

About

Ed Martin Automotive Group is looking for a highly driven and disciplined individual to head up one of our stores' Service Departments. The Service Manager is a critical role within the dealership and is ultimately responsible for the success of the department. An ideal candidate will have a minimum of 5 years experience in a leadership role within an Automotive Dealership and will be able to 'hit the ground running'.

Benefits

• PTO up to 20 days
• 401k match
• Paid Training and ongoing development
• Medical, Dental, Vision Insurance
• Life Insurance
• Flexible Work Schedules
• Employee discounts on products & services
• Growth opportunities
• Health/Wellness

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

• A minimum of 5 years of dealership management experience required
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.