Senior Auto Service Advisor — Lead Customer Write-Ups & DVIs

Promotive; Keller (TX); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Sick time

Uniforms provided

Job summary

Kwik Kar Lube & Tune in Keller, Texas is seeking a Senior Automotive Service Advisor to manage write-ups, estimates, and DVIs for 10-20 vehicles daily. You will guide repairs from write-up to completion and work with Tekmetric and Steer to communicate with customers.

The role offers hourly pay plus team-based commissions, with annual earnings potential of $65,000-$100,000. Benefits include medical insurance, PTO, sick time, and provided uniforms.

Qualifications

• 3-5 years of automotive Service Advisor experience required.
• Automotive industry background is required.
• Experience in either an independent automotive repair shop or dealership environment; independent repair shop experience is preferred.
• Experience creating and presenting estimates, maintenance recommendations, and repair authorizations.
• Ability to manage customer communication through inbound and outbound phone calls, text messages, and email.
• Ability to review and present Digital Vehicle Inspections using photos and videos.
• Availability to work the stated Monday-Saturday schedule, including required Saturdays.
• Annual earning potential of $65,000-$100,000 based on the stated pay plan; actual earnings are not guaranteed.
• Commission and bonuses are team-based, reflecting a sell-as-a-team and win-as-a-team approach.
• Medical insurance.
• Paid time off.
• Sick time.
• Uniforms provided.

Responsibilities

• Manage customer intake and vehicle write-ups, documenting customer concerns and service needs accurately.
• Create and present repair estimates and maintenance recommendations while clearly explaining service needs to customers.
• Review and present Digital Vehicle Inspections (DVIs), including pictures and videos documenting recommended repairs.
• Manage customer follow-up and the authorization process through inbound and outbound phone calls, text messages, and email.
• Manage repair orders from initial write-up through completion and keep customers informed throughout the service process.
• Use Tekmetric for shop and repair-order management and Steer for customer communication and follow-up.
• Present appropriate repair and maintenance opportunities with an expectation to support the shop's sales goals.
• Manage a daily workload of approximately 10-20 vehicles while supporting weekly sales expectations of $20,000-$50,000.

Skills

Customer communication

Estimate presentations

Sales teamwork

Phone/email outreach

Tools

Tekmetric

Steer

Job description

Kwik Kar Lube & Tune in Keller, Texas is seeking a Senior Automotive Service Advisor to manage write-ups, estimates, and DVIs for 10-20 vehicles daily. You will guide repairs from write-up to completion and work with Tekmetric and Steer to communicate with customers.

The role offers hourly pay plus team-based commissions, with annual earnings potential of $65,000-$100,000. Benefits include medical insurance, PTO, sick time, and provided uniforms.