Senior Auto Physical Damage Estimator

AAA Auto Club Enterprises; Culver City (CA); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Health coverage

401(k) + Pension

Tuition assistance

Floating holidays & PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a skilled claims professional to support Auto Physical Damage operations by handling material damage claims for insured policies. You will analyze vehicle damage, help prepare estimates, review costs, and communicate with members, body shops, and claimants about processes and coverage.

The role requires discretion and independent judgment to resolve claims within authority. Catastrophe duties may be required; strong collaboration with internal teams is essential.

Qualifications

• Associates-equivalent education plus experience preferred.
• Vocational-equivalent education plus experience preferred.
• Bachelors-equivalent education plus experience preferred.
• 4–6 years of claims experience preferred.
• 4–6 years estimating experience preferred.
• Advanced understanding of automotive repair and damage assessment.
• Proficient with Microsoft Office and CCC Estimating Platform.
• Excellent organization and planning required.
• Excellent oral and written communication required.
• Interpersonal and customer service skills required.
• Judgment/decision making to resolve complex issues.
• Commitment to continuous education.
• Flexibility for catastrophe duty.
• Valid driver’s license and DMV record.
• I-CAR Platinum or ASE certifications preferred.

Responsibilities

• Utilize inspections to complete accurate estimates compliant with guidelines and laws.
• Communicate with insureds, claimants, repair facilities and staff about processes and coverage.
• Provide documentation to support estimates with photos and descriptions.
• Negotiate within settlement authority to resolve claims.
• Coordinate with internal departments.
• Respond quickly to customer needs and inquiries.
• Assist with catastrophe duties as required.
• Assess damage components to determine policy obligations.
• Investigate facts to distinguish allegations from facts in losses.
• Resolve claim exposures within authority.

Education

Associates-equivalent education/experience

Vocational-equivalent education/experience

Bachelors-equivalent education/experience

Claims experience 4-6 years

Estimating experience 4-6 years

Automotive repair knowledge

Microsoft Office / CCC Estimating Platform

Organizational skills

Communication skills

Interpersonal skills

Customer service

Judgment/decision making

Continuous education

Catastrophe duty flexibility

Valid driver’s license/DMV

I-CAR/ASE certifications

Tools

CCC Estimating Platform

Job description

AAA Auto Club Enterprises seeks a skilled claims professional to support Auto Physical Damage operations by handling material damage claims for insured policies. You will analyze vehicle damage, help prepare estimates, review costs, and communicate with members, body shops, and claimants about processes and coverage.

The role requires discretion and independent judgment to resolve claims within authority. Catastrophe duties may be required; strong collaboration with internal teams is essential.