Senior Auto Parts Specialist & Customer Solutions Lead

NAPA; Pennsylvania; On-site; USD 42,000 - 55,000; Full time

Job summary

NAPA seeks a Senior Store Pro to deliver accurate, efficient service across in-store, phone, and dealer channels. You will identify, source, and process automotive parts using catalogs and POS systems, while advising customers on technical questions and solutions.

Responsibilities include maintaining product knowledge, supporting inventory and delivery processes, and upholding pricing and asset protection standards in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer-focused approach.
• Ability to identify part numbers and product codes accurately.
• Experience with automotive parts retail preferred.
• Familiarity with POS systems and cataloging tools such as TAMS.

Responsibilities

• Provide prompt, professional, courteous service across in-store, phone, and dealer shops.
• Identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical questions and recommend solutions.
• Maintain knowledge of products, warranties, sales programs, and policies.
• Support store operations including stock orders, inventory, and fulfillment.

Skills

Communication skills

Customer focus

Part numbers knowledge

Product knowledge

Leadership

Number/organizational skills

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (TAMS)

Job description

NAPA seeks a Senior Store Pro to deliver accurate, efficient service across in-store, phone, and dealer channels. You will identify, source, and process automotive parts using catalogs and POS systems, while advising customers on technical questions and solutions.

Responsibilities include maintaining product knowledge, supporting inventory and delivery processes, and upholding pricing and asset protection standards in a fast-paced retail environment.