Senior Auto Parts Specialist & Customer Solutions

Genuine Parts Company; Fairfield (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Job summary

Genuine Parts Company in Fairfield, CA is seeking a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts orders using catalog and POS systems and advise customers on technical questions.

The role emphasizes product knowledge, strong communication, and teamwork, with opportunities to mentor peers and support inventory and delivery operations.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset in a fast-paced environment.
• Familiarity with POS systems and cataloging tools (e.g., TAMS).
• ASE Parts Specialist certification preferred.

Responsibilities

• Provide prompt, professional, courteous service in-store, by phone, and for dealer shops.
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical questions and recommend solutions.
• Maintain knowledge of products, warranties, sales programs, and policies.
• Support store operations including stock orders, reporting discrepancies, and store presentation.
• Utilize delivery systems to coordinate deliveries and ensure efficient fulfillment.

Skills

Customer service

Communication

Team leadership

Problem solving

Organizational skills

Education

High School Diploma

Tools

POS systems

Cataloging tools

TAMS

Job description

Genuine Parts Company in Fairfield, CA is seeking a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts orders using catalog and POS systems and advise customers on technical questions.

The role emphasizes product knowledge, strong communication, and teamwork, with opportunities to mentor peers and support inventory and delivery operations.