Senior Auto Parts Specialist & Customer Advisor

Genuine Parts Company; Pineville (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, telephone, and dealer shop interactions. The role requires strong technical knowledge of automotive parts, the ability to locate and source the correct items, and a commitment to customer satisfaction.

The position also serves as a resource for teammates on product and system knowledge.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Ability to maintain professionalism and composure under pressure.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Skills

Customer service

Part identification

Communication

Organizational skills

Professionalism

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (TAMS)

Job description

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, telephone, and dealer shop interactions. The role requires strong technical knowledge of automotive parts, the ability to locate and source the correct items, and a commitment to customer satisfaction.

The position also serves as a resource for teammates on product and system knowledge.