Senior Auto Parts Specialist & Customer Advisor

USA GPC Genuine Parts Company; Maryland; On-site; USD 38,000 - 56,000; Full time

Job summary

The Senior Store Pro at Genuine Parts Company delivers accurate, efficient, and courteous service across in-store, phone, and dealer shop channels, with strong automotive parts knowledge to identify and source the correct items and support teammates.

This role acts as a technical resource for product questions and system processes, supports inventory and delivery operations, and upholds pricing, policies, and store presentation to ensure customer satisfaction.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Ability to maintain professionalism and composure under pressure.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed.
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures.
• Participate in training and continuous development activities.
• Act as a resource and support for other team members.

Skills

Customer service

Communication

Part numbers

Product knowledge

Inventory control

Team support

Education

High School Diploma or equivalent

Tools

POS systems

Catalog tools (TAMS)

Job description

The Senior Store Pro at Genuine Parts Company delivers accurate, efficient, and courteous service across in-store, phone, and dealer shop channels, with strong automotive parts knowledge to identify and source the correct items and support teammates.

This role acts as a technical resource for product questions and system processes, supports inventory and delivery operations, and upholds pricing, policies, and store presentation to ensure customer satisfaction.