Senior Auto Parts Specialist & Customer Advisor

NAPA Auto Parts; Billings (MT); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

NAPA Auto Parts is seeking a Senior Store Pro in Billings, MT to deliver accurate and courteous service across in-store, phone, and dealer shop channels. You will identify parts, source solutions, and guide customers with product knowledge to ensure satisfaction.

Responsibilities include maintaining stock, assisting with inventory, and supporting store operations to drive sales and efficiency. Strong communication and teamwork are essential in a fast-paced retail environment.

Qualifikationen

• Requires High School diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to accurately identify part numbers and product codes.
• Customer-focused mindset and ability to multitask in a fast-paced environment.

Aufgaben

• Provide prompt, professional service in-store, on the phone, and to dealer shops.
• Identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend solutions.
• Maintain knowledge of products, warranties, sales programs, and policies.
• Execute sales practices including customer engagement and needs assessment.

Kenntnisse

Strong communication skills

Customer-focused mindset

Parts identification

Professionalism under pressure

Organizational skills

Ausbildung

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (e.g., TAMS)

Jobbeschreibung

NAPA Auto Parts is seeking a Senior Store Pro in Billings, MT to deliver accurate and courteous service across in-store, phone, and dealer shop channels. You will identify parts, source solutions, and guide customers with product knowledge to ensure satisfaction.

Responsibilities include maintaining stock, assisting with inventory, and supporting store operations to drive sales and efficiency. Strong communication and teamwork are essential in a fast-paced retail environment.