Automotive Retail Leader: Assistant Store Manager

NAPA Auto Parts; Billings (MT); On-site; USD 42,000 - 64,000; Full time

Job summary

NAPA Auto Parts in Billings, MT is seeking an Assistant Store Manager to apply automotive expertise, customer service, and leadership to operate our retail store and support Store Manager across all functions.

You will handle counter sales, inventory, delivery coordination, and daily floor leadership, mentor teammates, and maintain safety and store standards. This role offers a developmental path toward Store Manager with overtime as needed.

Qualifications

• High school diploma or equivalent.
• Experience in the automotive after-market industry or willingness to learn.
• Leadership experience.
• Passion for delivering customer care and building relationships.
• Thrives in a fast-paced environment.
• Knowledge of cataloging/inventory systems.
• Ability to lift 60 lbs in some situations.
• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience.
• Customer-centric approach.
• ASE certifications a plus.
• NAPA Know How.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Skills

Leadership

Customer service

Inventory management

Automotive knowledge

Lifting 60 lbs

Education

High school diploma

Job description

NAPA Auto Parts in Billings, MT is seeking an Assistant Store Manager to apply automotive expertise, customer service, and leadership to operate our retail store and support Store Manager across all functions.

You will handle counter sales, inventory, delivery coordination, and daily floor leadership, mentor teammates, and maintain safety and store standards. This role offers a developmental path toward Store Manager with overtime as needed.