Senior Auto Parts Specialist

Genuine Parts Company; Sault Ste. Marie (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Genuine Parts Company operates a retail store environment where a Senior Store Pro delivers accurate, courteous service across in-store, phone, and dealer shop channels. The role requires strong automotive parts knowledge, sourcing accuracy, and a commitment to customer satisfaction.

It also serves as a resource for team members on product and system knowledge, supports inventory and delivery operations, and participates in training and store processes to maintain efficiency and high

Qualifications

• High school diploma or equivalent required; ASE Parts Specialist certification preferred.
• Strong communication and interpersonal skills; organized and customer-focused.
• Ability to identify part numbers and codes accurately; work in a fast-paced environment.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend solutions.
• Maintain knowledge of products, warranties, and company policies; support sales programs.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues to ensure satisfaction and retention; support store operations and inventory.
• Coordinate deliveries, dispatch orders, and assist with stock orders and inventory records.
• Assist with Open and Close procedures and participate in continuous improvement initiatives.

Skills

Customer service

Part numbers identification

Communication

Organization

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

Cataloging tools (TAMS)

Job description

Genuine Parts Company operates a retail store environment where a Senior Store Pro delivers accurate, courteous service across in-store, phone, and dealer shop channels. The role requires strong automotive parts knowledge, sourcing accuracy, and a commitment to customer satisfaction.

It also serves as a resource for team members on product and system knowledge, supports inventory and delivery operations, and participates in training and store processes to maintain efficiency and high