Senior Auto Claims Specialist: Investigate & Resolve

MS ACSC Management Services Inc; Oklahoma; On-site; USD 69,000 - 78,000; Full time

Benefits offered by this job

Health coverage

401(K) saving plans with company match

Pension

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises seeks a Claims Senior Auto Adjuster to support auto claims operations, handling claims of property damage, liability, and related areas with guidance within defined procedures. Requires understanding of vehicle repair processes and regulatory compliance.

The role involves evaluating liability, negotiating settlements, and using claims software and MS Office. Licensing and potential additional adjuster licensure are required within state timelines.

Qualifications

• Bachelor's equivalent combination of education and experience.

Responsibilities

• Communicate and interact with a variety of individuals including insureds and claimants.
• Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements.
• Recognize and appropriately address moderate-complexity coverage issues.
• Identify and obtain statements from insureds, claimants and witnesses.
• Conduct investigations to determine liability and damages and differentiate between allegations and facts.
• Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets.
• Demonstrate proficiency with estimates, property, material damage, liability, total loss evaluations, analysis of claims, claims technology, and tool usage.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Overtime and holiday hours may be required.

Job description

Auto Club Enterprises seeks a Claims Senior Auto Adjuster to support auto claims operations, handling claims of property damage, liability, and related areas with guidance within defined procedures. Requires understanding of vehicle repair processes and regulatory compliance.

The role involves evaluating liability, negotiating settlements, and using claims software and MS Office. Licensing and potential additional adjuster licensure are required within state timelines.