Senior Auto Claims Quality Improvement Auditor

Argonaut Management Services, Inc; Omaha (NE); Sur place; USD 75 000 - 95 000; Plein temps

Résumé du poste

Farm Family seeks a Senior Quality Improvement Specialist to join our Omaha team, with optional Albany/Chicago location. You will perform data-driven quality claim audits, evaluate coverage analysis, liability, estimates, and documentation against standards, and provide feedback for improvements.

This 100% in-office role emphasizes training, process enhancement, and leadership collaboration. The ideal candidate has liability claims knowledge, strong communication, and a proactive, data-driven

Qualifications

• Broad theoretical knowledge of general liability claims with strong customer focus.
• Two years of direct auto, bodily injury, liability, or PIP handling experience.
• Bachelor's degree required; professional designations optional with related experience.
• Ability to translate audits into actionable improvements and training.

Responsabilités

• Conduct data-driven claim audits and document results within timelines.
• Evaluate files for adherence to enterprise standards and gaps in outcomes.
• Analyze audit results to identify trends and opportunities for improvement.
• Translate findings into training, process changes, and performance actions.
• Escalate critical findings and provide feedback to leadership.
• Participate in calibration activities to ensure scoring consistency.
• Support leadership with training initiatives and process improvements.
• Demonstrate exceptional customer service and professional maturity.

Connaissances

General liability knowledge

Auto/Bodily injury experience

Customer service focus

Data analysis

Audit reporting

Communication skills

Process improvement

Formation

Bachelor's degree

Description du poste

Farm Family seeks a Senior Quality Improvement Specialist to join our Omaha team, with optional Albany/Chicago location. You will perform data-driven quality claim audits, evaluate coverage analysis, liability, estimates, and documentation against standards, and provide feedback for improvements.

This 100% in-office role emphasizes training, process enhancement, and leadership collaboration. The ideal candidate has liability claims knowledge, strong communication, and a proactive, data-driven