Senior Auto Claims Adjuster: Complex/Non-Injury (Hybrid)

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus up to $8,000

Competitive benefits

Job summary

USAA Life Insurance Company in San Antonio is hiring an auto claims adjuster. For the first three months, you'll work onsite at our campus, then transition to a hybrid schedule with three in-office days per week.

You will handle complex auto claims from investigation to resolution, collaborating with managers and specialists while maintaining thorough documentation. A license or ability to obtain one within 90 days is required.

Qualifications

• Experience handling auto physical damage claims, including decision making and settlements.
• Experience managing an auto claims inventory from investigation to resolution.
• Active adjuster licensing or ability to obtain within 90 days.

Responsibilities

• Manage complex auto claims from investigation through resolution, including multi-vehicle incidents.
• Evaluate policy language, statements, damages, and laws to decide coverage and liability.
• Negotiate settlements within established authority and documentation requirements.
• Collaborate with teams to resolve complex issues and provide a seamless member experience.
• Support on-call and catastrophe operations as needed.

Skills

Auto claims handling

Claims investigation

Negotiation

Communication

Education

High school diploma or GED

Bachelor's degree

Tools

Guidewire ClaimCenter

Job description

USAA Life Insurance Company in San Antonio is hiring an auto claims adjuster. For the first three months, you'll work onsite at our campus, then transition to a hybrid schedule with three in-office days per week.

You will handle complex auto claims from investigation to resolution, collaborating with managers and specialists while maintaining thorough documentation. A license or ability to obtain one within 90 days is required.