Auto Claims Adjuster - Mid Level (Hybrid)

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 51,000 - 87,000; Full time

Benefits offered by this job

Onsite 5 days/week for 6 months

Hybrid work schedule after six months

No relocation assistance

Job summary

USAA Life Insurance Company in San Antonio, TX is seeking an auto claims adjuster to manage moderately complex claims from investigation through resolution. You will review coverage, determine liability, and negotiate settlements while delivering best-in-class service.

The role starts onsite five days a week for six months, then shifts to a hybrid schedule with three days in the office. Relocation is not offered.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• Progressive experience handling low complexity auto non injury liability claims.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
• Understanding of auto claims contracts and state laws.
• Strong negotiation, investigation, communication and conflict resolution skills.
• Ability to multitask across multiple applications.
• Job-related assessment may be required.

Responsibilities

• Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.
• Negotiates liability for comparative negligence (claimant or adverse carrier).
• Identifies coverage concerns, reviews prior loss history, determines, and creates SIU referrals, when appropriate.
• Interacts with multiple parties to gather information needed to determine liability (police reports, statements).
• Documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborates with external and internal partners to facilitate claims resolution.
• Supports members, partners, and claimants through digital tools to drive timely and effective resolutions.
• Applies developing knowledge of P&C insurance products and auto physical damage to adjust claims.
• Supports workload surges and CAT response operations as needed; may have on-call dates outside normal hours.

Skills

Auto claims experience

Negotiation

Communication skills

Investigation

Guidewire

Education

High School Diploma

Insurance adjuster license within 90 days

Tools

Guidewire

Job description

USAA Life Insurance Company in San Antonio, TX is seeking an auto claims adjuster to manage moderately complex claims from investigation through resolution. You will review coverage, determine liability, and negotiate settlements while delivering best-in-class service.

The role starts onsite five days a week for six months, then shifts to a hybrid schedule with three days in the office. Relocation is not offered.