Senior Audit Operations Lead — Automation & Client Success

Shipium; USA; Remote; USD 120.000 - 151.000; Vollzeit

Benefits dieser Stelle

Fully remote work across 28 states

Healthcare coverage

Zusammenfassung

Shipium is building Always-On Audit for carrier billing, offering automated dispute workflows and end-to-end reconciliation. As Audit Manager you’ll shape the service, onboard clients, handle escalations, and lead a team of Audit Advisors in a fast-growing, remote-first environment.

You will partner with product and carrier ops, own onboarding, tune rules, and drive automation across the network. The role combines technical audit expertise with client leadership and strategic impact for large

Qualifikationen

• 7+ years in parcel, freight, or transportation billing audit, including carrier billing, accessorials and surcharges, contract-rate validation, disputes, and recovery.
• 5+ years working with carrier invoice data and reconciling it back to finance, including GL coding and payment files.
• 3+ years partnering with a software or technology team to configure audit rules and dispute workflows.
• 5+ years in a client-facing or account-management role with enterprise retailers or brands.
• 2+ years leading a team of audit analysts or similar.

Aufgaben

• Shape the audit service by defining what the service checks and how it resolves issues.
• Onboard clients with repeatable processes, dashboards, and reporting.
• Serve as escalation point for client questions, concerns, and disputes.
• Raise carrier billing and dispute standards with automation initiatives.
• Lead the Audit Advisors, manage staffing and pace during peak season.

Kenntnisse

Parcel billing audit

Carrier billing data (EDI/API)

Audit rules configuration

Client-facing / account management

Team leadership

Tools

EDI

API

Flat file

Jobbeschreibung

Shipium is building Always-On Audit for carrier billing, offering automated dispute workflows and end-to-end reconciliation. As Audit Manager you’ll shape the service, onboard clients, handle escalations, and lead a team of Audit Advisors in a fast-growing, remote-first environment.

You will partner with product and carrier ops, own onboarding, tune rules, and drive automation across the network. The role combines technical audit expertise with client leadership and strategic impact for large