Audit-Savvy Customer Success Manager

Datasnipper; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Stock plan

401K match

Medical and dental coverage

Paid parental leave

Hybrid work NYC

Job summary

DataSnipper is seeking a Former Auditor - Customer Success Manager in New York to own a portfolio of audit-driven accounts. You will translate audit workflows into adoption strategies, onboard and train teams, monitor health signals, and renewals with a focus on audit credibility.

You bring firsthand audit experience, CS execution skills, and a data-driven mindset to drive engagement efficiency, risk reduction, and measurable quality improvements for audit clients.

Qualifications

• You have worked in or directly alongside audit teams and understand engagement lifecycles and evidence management.
• Experience in CS/AM in B2B SaaS with direct audit experience or a role embedded in audit workflows.
• Ability to design and execute onboarding/training mapped to audit workflows and engagement tasks.
• You follow through, manage a portfolio independently, and deliver outcomes with minimal supervision.
• Data-driven decisions using product data and health signals in CS tools and CRM platforms.
• Communicate clearly in audit language and CS/ GTM contexts with stakeholders.
• Owns accounts and seeks feedback to improve performance.
• Collaborate with peers to share audit knowledge and improve team effectiveness.
• Adapt to changing priorities while maintaining a constructive attitude.

Responsibilities

• Act as a credible audit advisor to Audit Managers, Senior Auditors, and engagement leads.
• Drive adoption by mapping DataSnipper features to real engagement tasks and evidence requirements.
• Monitor portfolio health using product data and audit context; respond to signals.
• Build audit-grounded success plans linking capabilities to outcomes like efficiency and coverage.
• Articulate ROI in audit terms and lead QBRs with credibility from audit experience.
• Identify expansion signals and support Sales with audit-focused ROI cases.
• Collaborate with Product/Sales/SEs to surface audit insights for better decisions.
• Mentor peers on how to speak to audit professionals and describe workflows.
• Maintain accurate customer data and health signals for reliable reporting.

Skills

Audit Domain Credibility

Experience in CS/AM in B2B SaaS with/a

Audit-Specific Enablement Design

Reliable Execution

Data-Driven Approach

Clear Communication

Ownership Mindset

Collaborative Spirit

Adaptability

Job description

DataSnipper is seeking a Former Auditor - Customer Success Manager in New York to own a portfolio of audit-driven accounts. You will translate audit workflows into adoption strategies, onboard and train teams, monitor health signals, and renewals with a focus on audit credibility.

You bring firsthand audit experience, CS execution skills, and a data-driven mindset to drive engagement efficiency, risk reduction, and measurable quality improvements for audit clients.