Senior Atlassian Platform Engineer - Remote

CAI; City of Albany (NY); Remote; USD 120,000 - 140,000; Full time

Job summary

CAI is seeking a Senior Atlassian Developer to design, configure, and optimize its Atlassian platform to support operational excellence and CAI's future growth. This full-time remote role will be hands-on and involve collaboration with enterprise teams across IT and business units.

You will mentor junior developers, participate in Agile ceremonies, and ensure governance and naming standards across Jira and Confluence. Strong communication and stakeholder delivery are essential.

Qualifications

• Minimum of 4 years of Atlassian product experience in a configuration, development, or administration capacity.
• Strong expertise in Jira configuration including spaces, workflows, schemes, screens, custom fields, and automation flows.
• Experience designing and implementing Jira Service Management spaces, customer portals, queues, and SLA configurations.
• Proficiency in Confluence administration, space configuration, and documentation best practices.
• Ability to participate effectively in requirements discussions and translate business needs into technical solutions.
• Excellent communication skills with ability to collaborate across technical and business teams.
• Ability to work independently in a remote setting while managing multiple priorities and deadlines.

Responsibilities

• Configure and build Jira spaces, workflows, schemes, and automation flows aligned with CAI design standards and enterprise architecture guidelines.
• Design and implement JSM spaces, customer portals, queues, and SLA configurations to support service delivery requirements.
• Participate in requirements gathering sessions with business stakeholders and technical teams, contributing to the translation of operational needs into Atlassian configurations.
• Build and maintain custom fields, screens, and advanced configurations to extend platform capabilities.
• Ensure consistent implementation of naming conventions, permission schemes, and governance standards across all Atlassian products.
• Mentor and provide technical guidance to junior developers on Atlassian best practices, configuration patterns, and troubleshooting techniques.
• Participate in agile ceremonies including sprint planning, daily standups, and retrospectives.
• Conduct code reviews and configuration reviews to maintain quality and adherence to standards.
• Document technical specifications, configuration decisions, and operational procedures in Confluence.
• Collaborate with CAI's Enterprise Architecture and IT Operations teams to ensure solutions align with broader technology strategy.
• Support user acceptance testing and iterate on configurations based on stakeholder feedback.
• Interface with stakeholders to ensure business needs are delivered in accordance with strategic direction, project expectations, and business priority.

Skills

Atlassian product experience

Jira configuration

Jira Service Management

Confluence administration

Requirements analysis

Communication skills

Remote work capability

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ScriptRunner for Jira Cloud

Jira Product Discovery

Zephyr

Rich Filters

Structure PPM by Tempo

Checklists for Jira

Templating.app

Job description

CAI is seeking a Senior Atlassian Developer to design, configure, and optimize its Atlassian platform to support operational excellence and CAI's future growth. This full-time remote role will be hands-on and involve collaboration with enterprise teams across IT and business units.

You will mentor junior developers, participate in Agile ceremonies, and ensure governance and naming standards across Jira and Confluence. Strong communication and stakeholder delivery are essential.