Senior Atlassian Engineer - Jira & Service Management

CAI; Denver (CO); Remote; USD 120,000 - 140,000; Full time

Job summary

CAI is seeking a Senior Atlassian Developer to design, configure, and optimize its Atlassian platform for operational excellence. This remote, full-time role requires deep Jira and Confluence experience and collaboration with architecture and IT operations.

You will mentor junior developers, participate in Agile ceremonies, and document configurations in Confluence while aligning with CAI's strategic goals and standards.

Qualifications

• Minimum of 4 years of experience configuring, developing, or administering Atlassian products.
• Proficient in Jira configuration: spaces, workflows, schemes, screens, and automation.
• Experience designing Jira Service Management spaces, portals, queues, and SLAs.
• Strong Confluence administration, space configuration, and documentation practices.
• Excellent communication and ability to translate business needs into technical solutions.

Responsibilities

• Configure and build Jira spaces, workflows, schemes, and automation flows aligned with CAI standards.
• Design and implement Jira Service Management spaces, portals, queues, and SLA configurations.
• Collaborate with stakeholders to translate operational needs into Atlassian configurations.
• Develop and maintain custom fields, screens, and advanced configurations.
• Ensure consistent naming, permissions, and governance across Atlassian products.
• Mentor junior developers on Atlassian best practices and troubleshooting.
• Participate in agile ceremonies and conduct reviews to ensure quality.
• Document technical specifications and configurations in Confluence.
• Coordinate with Enterprise Architecture and IT Operations to align with strategy.
• Support UAT and iterate configurations based on feedback.

Skills

ATlassian configuration

Jira administration

Confluence administration

Agile methodology

Stakeholder collaboration

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

ScriptRunner for Jira Cloud

Jira Product Discovery

Zephyr

Rich Filters

Structure PPM by Tempo

Templating.app

Job description

CAI is seeking a Senior Atlassian Developer to design, configure, and optimize its Atlassian platform for operational excellence. This remote, full-time role requires deep Jira and Confluence experience and collaboration with architecture and IT operations.

You will mentor junior developers, participate in Agile ceremonies, and document configurations in Confluence while aligning with CAI's strategic goals and standards.