Senior Associate Product Manager, Recoveries

Capital One; McLean (VA); On-site; USD 111,000 - 127,000; Full time

Job summary

Capital One seeks a Senior Associate Product Manager for the Card Customer Resiliency team in McLean, VA. You will help modernize Recoveries workflows, design customer-centered experiences, and balance risk management with compassionate service.

You will partner with design, operations, compliance, and tech to deliver real-time, personalized capabilities that support vulnerable customers and drive meaningful P&L impact.

Qualifications

• Bachelor’s degree or military experience
• At least 1 year of product management experience
• Preferred: bachelor’s degree in computer science or engineering
• 1+ years translating business strategy or analysis into consumer facing digital products

Responsibilities

• Drive Legacy Platform Decommissioning: sunset legacy tools and transition agents to modern systems
• Shape Recoveries Agent-Tool Strategy: define vision and roadmap for the application
• Optimize Agent Workflows: design intuitive, high-impact agent experiences
• Build Destination State Experiences: collaborate across Design, Operations, Tech, Compliance, and Business Analysts
• Cross-Platform Collaboration: integrate real-time intelligence and personalizations into agent-facing tools
• Maintain Well-Managed Standards: ensure compliance and transparent, well-managed experiences

Skills

Product management

Stakeholder management

Cross-functional collaboration

Legacy systems

Agile

Job description

Capital One seeks a Senior Associate Product Manager for the Card Customer Resiliency team in McLean, VA. You will help modernize Recoveries workflows, design customer-centered experiences, and balance risk management with compassionate service.

You will partner with design, operations, compliance, and tech to deliver real-time, personalized capabilities that support vulnerable customers and drive meaningful P&L impact.