Senior Associate Product Manager, Recoveries

Capital One

McLean (VA)

On-site

USD 111,000 - 127,000

Full time

4 days ago
Be an early applicant
Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Capital One seeks a Senior Associate Product Manager for the Card Customer Resiliency team in McLean, VA. You will help modernize Recoveries workflows, design customer-centered experiences, and balance risk management with compassionate service.

You will partner with design, operations, compliance, and tech to deliver real-time, personalized capabilities that support vulnerable customers and drive meaningful P&L impact.

Qualifications

  • Bachelor’s degree or military experience
  • At least 1 year of product management experience
  • Preferred: bachelor’s degree in computer science or engineering
  • 1+ years translating business strategy or analysis into consumer facing digital products

Responsibilities

  • Drive Legacy Platform Decommissioning: sunset legacy tools and transition agents to modern systems
  • Shape Recoveries Agent-Tool Strategy: define vision and roadmap for the application
  • Optimize Agent Workflows: design intuitive, high-impact agent experiences
  • Build Destination State Experiences: collaborate across Design, Operations, Tech, Compliance, and Business Analysts
  • Cross-Platform Collaboration: integrate real-time intelligence and personalizations into agent-facing tools
  • Maintain Well-Managed Standards: ensure compliance and transparent, well-managed experiences

Skills

Product management
Stakeholder management
Cross-functional collaboration
Legacy systems
Agile

Job description

Capital One seeks a Senior Associate Product Manager for the Card Customer Resiliency team in McLean, VA. You will help modernize Recoveries workflows, design customer-centered experiences, and balance risk management with compassionate service.

You will partner with design, operations, compliance, and tech to deliver real-time, personalized capabilities that support vulnerable customers and drive meaningful P&L impact.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Senior Product Manager – Recoveries Agent Experiences
Senior Product Manager – Recoveries Agent Experiences

Capital One National Association • McLean (VA)

On-site
USD 111,000 - 127,000
Senior Associate, Product Management — Recoveries Platform
Senior Associate, Product Management — Recoveries Platform

Capital One • McLean (VA)

On-site
USD 111,000 - 189,000
Senior Associate Product Manager - Recoveries Experience
Senior Associate Product Manager - Recoveries Experience

Information Technology Senior Management Forum • McLean (VA)

On-site
USD 111,000 - 188,000
Senior Product Manager – Card Recoveries Platform
Senior Product Manager – Card Recoveries Platform

Capital One National Association • McLean (VA)

On-site
USD 111,200 - 126,900
Senior Product Manager — Recoveries & Agent Experience
Senior Product Manager — Recoveries & Agent Experience

Capital One • Chicago (IL)

On-site
USD 101,000 - 115,000
Senior Associate PM, Recoveries Agent Experiences
Senior Associate PM, Recoveries Agent Experiences

Capital One • Northern (KY), New York (NY)

Hybrid
USD 101,000 - 115,000
Senior Product Lead, Customer Resiliency – Web & Mobile
Senior Product Lead, Customer Resiliency – Web & Mobile

ITSMF • McLean (VA)

On-site
USD 201,000 - 229,000
Senior Product Lead, Customer Resiliency — Web & Mobile
Senior Product Lead, Customer Resiliency — Web & Mobile

Capital One • New York (NY)

On-site
USD 219,000 - 250,000
Senior Product Manager, Customer Resiliency - Web/Mobile
Senior Product Manager, Customer Resiliency - Web/Mobile

Capital One National Association • McLean (VA)

On-site
USD 201,000 - 229,000
Senior Associate, Product Management - Recoveries Agent Experiences
Senior Associate, Product Management - Recoveries Agent Experiences

Capital One • Chicago (IL)

On-site
USD 101,000 - 115,000