Senior Product Lead, Customer Resiliency – Web & Mobile

ITSMF; McLean (VA); On-site; USD 201,000 - 229,000; Full time

Job summary

Capital One is seeking a Senior Manager of Product Management for the Customer Resiliency Web and Mobile App Experience Lead. You will drive the collections and recoveries experiences across web and mobile, coordinating with design, operations, compliance, analytics, and data science to shape the future roadmap.

You will lead multiple product teams, balancing urgent near-term needs with long-term strategy to deliver compassionate, effective customer outcomes at scale.

Qualifications

• Experience in web and mobile full stack product management.
• Proven people leadership experience.
• Strong partnership and stakeholder management skills.

Responsibilities

• Lead Collections and Recoveries Web and Mobile experiences with two web teams and two mobile teams.
• Collaborate with design, marketing, operations, compliance, business analysts, and data scientists to shape CR experiences.
• Develop a unified product roadmap balancing short-term needs with future experimentation.

Skills

Product management (web & mobile)

People leadership

Stakeholder management

Roadmap development

Cross-functional collaboration

Education

Bachelor's or Master's degree (quantitative field or business/marketing)

4+ years Product Management experience

Job description

Capital One is seeking a Senior Manager of Product Management for the Customer Resiliency Web and Mobile App Experience Lead. You will drive the collections and recoveries experiences across web and mobile, coordinating with design, operations, compliance, analytics, and data science to shape the future roadmap.

You will lead multiple product teams, balancing urgent near-term needs with long-term strategy to deliver compassionate, effective customer outcomes at scale.