Senior Associate Director of Advancement Informations Systems

Trinity Washington University; Hartford (CT); On-site; USD 53,000 - 65,000; Full time

Job summary

Trinity College in Hartford, CT seeks a Senior Associate Director of Advancement Information Systems to oversee AIS operations, data maintenance, gift entry, and workflow processes. Reporting to the Executive Director, this role ensures data accuracy, integrity, and usable reporting tools for fundraising and prospect management.

The position leads a team of three Gift Recording and Data Integrity Specialists, drives process improvements, and collaborates with IT and Accounting Services to

Qualifications

• 5–8 years of experience in advancement information systems and data integrity.
• Experience leading gift entry/gift processing and reconciliation with finance.
• Proven ability to manage data quality and reporting across multiple systems.

Responsibilities

• Lead daily operations of the Advancement Information Systems (AIS) team.
• Establish and manage workflows, protocols, service standards, and internal controls for data, reporting, and gift processing functions that reflect best practices.
• Serve as the primary escalation point for complex AIS issues; assess root causes and implement solutions in coordination with key stakeholders.
• Evaluate AIS practices and partnerships and recommend improvements to strengthen efficiency, accuracy, and service quality.
• Support system readiness and continuity as Trinity advances its conversion to Slate CRM, proactively identifying and flagging operational and data-related gaps.

Skills

Leadership

Data governance

Team supervision

Communication

Problem solving

Education

Bachelor's Degree

Tools

Slate CRM

AIS

Data quality tools

Job description

Job Description

The Senior Associate Director of Advancement Information Systemsleads advancement’s database operations, including datamaintenance, and gift entry and workflow processes. Reporting tothe Executive Director of Research, Prospect Management,Advancement Information Services & Database Management, theAssociate Director ensures the accuracy, integrity, and usabilityof constituent and giving data and drives continuous improvementacross systems, processes, documentation, and reporting tools thatsupport fundraising, prospect management, and institucionaldecision-making. The Associate Director supervises three Gift Recording and DataIntegrity Specialists and is accountable for workflow management,data quality, and team development, including recruiting,onboarding, training, coaching, and retention. This role exercisesjudgment in prioritizing work, resolving complex issues, andimplementing solutions, and serves as a key liaison withInformation Technology and Accounting Services to support systemreliability, compliance, reconciliation, and strong customerservice. The role is expected to identify issues proactively andimplement solutions, consulting the Executive Director on strategicpriorities and high-impact decisions. As the College advances its conversion to Slate CRM, the AssociateDirector proactively identifies and flags data and operational gapsto support successful implementation and continuity ofservice.

Trinity College offers a comprehensive benefits package thatincludes medical, wellness, dental and vision, retirement savingswith employer match, flexible spending and health savings accounts,disability and life insurance; paid leave and other paid time offbenefits; tuition benefits for employees and their dependents; and a variety of other employer-sponsored and voluntary fringe benefitprograms.

The anticipated annual base salary hiring range for thisposition is $53,300 to $65,200 per year, with final placementdetermined by experience, skills, qualifications, and internalequity considerations.

Responsibilities

Advancement Information Systems & OperationalLeadership

• Lead the daily operations of the Advancement InformationSystems (AIS) team.
• Establish and manage workflows, protocols, service standards, and internal controls for data, reporting, and gift processing functions that reflect bestpractices.
• Serve as the primary escalation point for complex AIS issues; assess root causes and implement solutions in coordination with key stakeholders.
• Evaluate AIS practices and partnerships and recommend improvements to strengthen efficiency, accuracy, and service quality.
• Support system readiness and continuity as Trinity advances its conversion to Slate CRM, proactively identifying and flagging operational and data-related gaps.

Trinity College offers a comprehensive benefits package thatincludes medical, wellness, dental and vision, retirement savingswith employer match, flexible spending and health savings accounts,disability and life insurance; paid leave and other paid time offbenefits; tuition benefits for employees and their dependents; and a variety of other employer-sponsored and voluntary fringe benefitprograms.

The anticipated annual base salary hiring range for thisposition is $53,300 to $65,200 per year, with final placementdetermined by experience, skills, qualifications, and internalequity considerations.

Team Supervision, Workflow Management & StaffDevelopment

• Supervise three Gift Recording and Data Integrity Specialists,ensuring clear performance expectations, consistent accuracy, and high customer servicestandards.
• Manage workload distribution and workflow oversight to ensuretimely completion of gift processing and data integrity tasks.
• Recruit, hire, onboard, train, and retain staff; providecoaching, performance feedback, and professional development support.
• Foster a collaborative, accountable team culture aligned withaccuracy, responsiveness, and continuous improvement.

Data Stewardship, Governance & Documentation

• Own and enforce data integrity standards, policies, andprocedures for constituent and giving records in Slate.
• Develop and implement audits and quality checks to maintaindata completeness, consistency, and reliability, minimizing institutional risk.
• Resolve complex constituent and gift record issues and providestandards-based guidance to advancement colleagues.
• Maintain and update policies, procedures, and trainingmaterials to ensure consistent application across the division.

Reporting, Analytics & Information Delivery

• In collaboration with the director of database management,develop, maintain, and troubleshoot scheduled reports, dashboards, and recurring dataoutputs supporting fundraising, prospect management, reconciliation, and leadershipdecision-making.
• Identify trends, reporting gaps, and data concerns; propose andimplement improvements to enhance decision support and operationaleffectiveness.

Gift Entry, Reconciliation & Cross-DepartmentPartnership

• Lead gift entry and gift processing workflows to ensureaccurate, timely, and compliant recording of all contributions, including gifts, pledges, payments,matching gifts, adjustments, and complex transactions.
• Ensure appropriate crediting and documentation of donor intent;maintain compliance with gift acceptance policies, audit requirements, and reportingstandards.
• Partner with Accounting Services to support reconciliation,resolve discrepancies, and ensure alignment between Advancement and Finance records.
• Serve as the operational liaison with Information Technologyand Accounting Services regarding system functionality, integrations, access, and data flowconcerns.

Perform other related duties as assigned and based on departmental need.

Qualifications

• Bachelor's Degree
• 5-8 years of experience
• Experience leading gift entry/gift processing, includingreconciliation with finance, and applying strong data integrity andquality control standards.

About Us

Trinity is a highly selective, independent, nonsectarian liberalarts institution located in the capital city of Hartford,Connecticut. The college maintains a rigorous academic profile complemented by a vibrant co-curricular program. With more than2,100 full-time undergraduate students, representing forty-threestates and ninety-one countries, we consider our location in aculturally and socioeconomically diverse capital city to be amongTrinity’s most distinctive assets; and we cultivate strongconnections with our surrounding neighbors and with institutionsand organizations throughout Hartford and the region. As apreeminent liberal arts college in an urban setting, TrinityCollege prepares students to be bold, independent thinkers who leadtransformative lives.

Trinity College is an independent, nonsectarian liberal artscollege for men and women, with approximately 2,200 undergraduatestudents and 200 faculty members, located in Hartford, Connecticut. Our Mission is “Engage. Connect. Transform.” As the preeminentliberal arts college in an urban setting, Trinity College preparesstudents to be bold, independent thinkers who lead transformativelives. Trinity is an actively engaged community of students,faculty and staff who work together to develop and sustain theintellectual and creative opportunities central to a first-classliberal arts education. Hartford, the state capital, provides manyopportunities for cultural and social engagement.

The College is committed to building a representative and diversefaculty, administrative staff, and student body. Trinity is anEqual Opportunity/Affirmative Action Employer. Women and minoritiesare encouraged to apply. Applicants with disabilities shouldrequest, in advance, any needed accommodation in order toparticipate in the application process.

For all faculty positions, completion of the Ph.D. or appropriateequivalent is expected. Candidates should have a strong commitmentto undergraduate and interdisciplinary teaching in a liberal artscontext, and a well-articulated plan for sustained research.Trinity is especially interested in candidates who can contributeto the diversity and excellence of the academic community throughtheir research, teaching, and service.