Financial Aid Counselor

Trinity Washington University; Hartford (CT); On-site; USD 42,000 - 65,000; Full time

Job summary

Trinity College Hartford is seeking a Financial Aid Counselor to support students and families with aid processes and policies. The role involves delivering high-quality customer service, guiding applicants through verification, eligibility, and appeals, and collaborating with the enrollment team to promote access and retention.

The incumbent will work with PowerFAIDS and other systems, maintain confidentiality, and stay informed on federal and institutional aid regulations.

Qualifications

• Bachelor's degree required.
• 1–3 years of experience in financial aid or customer service.
• Strong computer skills with Word and Excel.
• Ability to prioritize conflicting demands.
• Maintain confidentiality and exercise discretion.
• Experience with PowerFAIDS or Perceptive Content preferred.
• Excellent written communication skills.

Responsibilities

• Provide exemplary customer service and counsel students and families on aid eligibility and procedures.
• Perform needs analysis, verification, and counsel students on eligibility and appeals.
• Stay updated on government regulations related to financial aid.
• Coordinate with other departments to support student engagement.
• Oversee and assist with awarding internal and external scholarships.
• Assist the Office of Financial Aid with additional tasks as needed.
• Prepare reports and use PowerFAIDS to support aid processing.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Discretion/confidentiality

Teamwork

Organization

Prioritization

Education

Bachelor's Degree

Tools

PowerFAIDS

Perceptive Content

Microsoft Word

Excel

Job description

Job Description

Reporting to the Associate Director of Financial Aid, the FinancialAid Counselor assists in upholding the highest levels of customerservice to all Trinity students as it relates to institutional aidprocesses, timelines, and communication supporting the recruitment,enrollment, and retention of Trinity applicants and students. TheFinancial Aid Counselor is a key member of the enrollment team,utilizing broad knowledge of policy and practices in admissions andfinancial assistance. The position may often be the first point ofcontact with the college, and therefore, must become familiar withcollege personnel, operations, and events, and be capable ofcreating a positive first impression of the college. The FinancialAid Counselor will join a service-oriented team and is responsiblefor counseling students and parents in all areas of financialaid.

TheFinancial Aid Counselor is a key member of the enrollment team,utilizing broad knowledge of policy and practices in admissions andfinancial assistance. The position may often be the first point ofcontact with the college, and therefore, must become familiar withcollege personnel, operations, and events, and be capable ofcreating a positive first impression of the college.

The FinancialAid Counselor will join a service-oriented team and is responsible for counseling students and parents in all areas of financialaid.

Responsibilities

• Contribute to the recruitment and retention of all students byproviding exemplary customer service, and counseling to studentsand families on eligibility guidelines for financial aid,application procedures, appeals, etc.


• Perform needs analysis, federal verification, and counsel adesignated population of students on eligibility guidelines forfinancial aid, application procedures, and appeals.


• Remain abreast of all relevant government regulations andcompliance guidelines related to financial assistance.


• Serve as an interdepartmental liaison reinforcing ourcommitment to student engagement, connection, andtransformation.


• Execute the awarding of numerous internal and external grantand scholarship programs.


• Oversee, coordinate, and execute additional responsibilitiesfor the Office of Financial Aid as assigned by officeleadership.


• Prepare reports related to tasks assigned by Director or Associate Director of Financial Aid. Access PowerFAIDS, to support and facilitate the aid process.


• Perform other related duties as assigned and based ondepartmental need.

Qualifications

• Bachelor's Degree


• 1-3 years of experience, required


• Possess strong computer skills, including Word, Excel, andother Microsoft Office programs.


• The ability to prioritize conflicting demands is essential, asis the ability to work effectively and comfortably with thepublic.


• Have a record of maintaining confidentiality, exercisingdiscretion, and using good judgment.


• Must demonstrate the ability to anticipate and reactappropriately to a variety of situations and to beresourceful.


• Ability to work independently and as a member of a team.


• Experience working in Financial Aid, especially with PowerFAIDSor Perceptive Content software.


• Proven organizational and administrative skills, and theability to balance multiple priorities.


• Clear and effective writing, with knowledge of editorialprocedures.

About Us

Trinity is a highly selective, independent, nonsectarian liberalarts institution located in the capital city of Hartford,Connecticut. The college maintains a rigorous academic profilecomplemented by a vibrant co-curricular program. With more than2,100 full-time undergraduate students, representing forty-threestates and ninety-one countries, we consider our location in aculturally and socioeconomically diverse capital city to be amongTrinity’s most distinctive assets; and we cultivate strongconnections with our surrounding neighbors and with institutionsand organizations throughout Hartford and the region. As apreeminent liberal arts college in an urban setting, TrinityCollege prepares students to be bold, independent thinkers who leadtransformative lives.

Trinity College is an independent, nonsectarian liberal artscollege for men and women, with approximately 2,200 undergraduate students and 200 faculty members, located in Hartford, Connecticut.Our Mission is \"Engage. Connect. Transform.\" As the preeminentliberal arts college in an urban setting, Trinity College preparesstudents to be bold, independent thinkers who lead transformativelives. Trinity is an actively engaged community of students,faculty and staff who work together to develop and sustain theintellectual and creative opportunities central to a first-classliberal arts education. Hartford, the state capital, provides manyopportunities for cultural and social engagement.

The College is committed to building a representative and diversefaculty, administrative staff, and student body. Trinity is anEqual Opportunity/Affirmative Action Employer. Women and minoritiesare encouraged to apply. Applicants with disabilities shouldrequest, in advance, any needed accommodation in order toparticipate in the application process.

For all faculty positions, completion of the Ph.D. or appropriateequivalent is expected. Candidates should have a strong commitmentto undergraduate and interdisciplinary teaching in a liberal artscontext, and a well-articulated plan for sustained research. Trinity is especially interested in candidates who can contributeto the diversity and excellence of the academic community throughtheir research, teaching, and service.