Senior Associate - Digital Account Opening

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 95,000 - 125,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH seeks a Senior Product Associate to drive development and optimization of the Business Banking Digital Deposit Account Opening experience. Leverage user research and metrics to shape product roadmaps and deliver value to customers.

This role oversees multiple initiatives across home and branch channels, translating business needs into epics and user stories, and partnering with engineering, design, and analytics teams to ensure timely delivery.

Qualifications

• 3+ years of experience in product management or a related domain
• Proficient knowledge of the product development life cycle
• Experience in discovery and requirements definition
• Data analytics literacy and ability to translate needs into epics and stories
• Strong ability to transform business requirements into clear tech requirements and acceptance criteria
• Experience with Jira and agile software delivery lifecycle practices

Responsibilities

• Partner with the Product Manager to identify new product opportunities from user research and discovery
• Plan upstream and downstream implications of new features on the overall product experience
• Support user research, journey mapping and market analysis to inform the strategic roadmap
• Analyze and evaluate product metrics across the development lifecycle
• Write requirements, epics and user stories with acceptance criteria
• Manage Sprint Backlog, trade-offs and Agile ceremonies with sprint readiness
• Collaborate with technology, architecture, design and Product teams to refine requirements

Skills

Product management

Data analytics

Stakeholder engagement

Agile methodologies

Epics & stories

Tools

Jira

Tableau

Splunk

Visio

PowerPoint

Excel

Job description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Business Banking Digital Deposit Account Opening, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

You will oversee multiple critical initiatives across at-home and in-branch channels while closely working with designated scrum team and articulated detailed requirements as stories.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development by working with Engineering, Design & other stakeholders
• Manage Sprint Backlog, Trade‑offs, Agile ceremonies & ensures n+2 sprint readiness
• Partner with technology teams, architecture, design and Product teams refine requirements.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Translate business needs into epics, features, and user stories with clear acceptance criteria; maintain a transparent, prioritized backlog and delivery plan
• Working knowledge of modern data platforms, UI catalog, and data quality tooling
• Ability to transform business requirements at an epic level to strong technical requirements at a story level
• Strong stakeholder engagement and communication skills; ability to translate technical capabilities into clear business outcomes and articulate trade‑offs.
• Skilled in Excel, PowerPoint, Visio, Tableau, Splunk, and Jira
• Perform discovery tasks to support overall product organization
• Hands‑on experience with Jira and agile product development/software delivery lifecycle practices

Preferred qualifications, capabilities, and skills

• Domain expertise in Business Banking
• Emerging knowledge of product release and deployment processes
• Knowledge of Business Banking account opening and shopping flows and underlying services