Digital Content & Product Senior Associate

JPMorgan Chase & Co.; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX seeks a Senior Product Associate in Business Banking Shopping and Optimization to drive product development and optimization through user research, metrics analysis, and cross-functional collaboration.

You will partner with the Product Manager to identify opportunities, translate business needs into epics and stories, and manage the backlog while contributing to the strategic roadmap and agile delivery across web and mobile platforms.

Qualifications

• 5+ years of experience in product management or a related domain.
• Proficient knowledge of the product development life cycle from ideation to release.
• Experience in life cycle activities including discovery and requirements gathering.
• Developing knowledge of data analytics and data literacy.
• Ability to translate business needs into epics, features, and user stories with clear acceptance criteria; maintain a transparent backlog and delivery plan.
• Working knowledge of modern data platforms, UI catalog, AI tools and prototyping, and data quality tooling.
• Strong stakeholder engagement and communication skills; translate technical capabilities into business outcomes.

Responsibilities

• Partners with the Product Manager to identify new product opportunities reflecting Business Banking customer needs through user research and discovery.
• Plans upstream and downstream implications of new features on the overall product experience for web and mobile.
• Supports user research, journey mapping, and market analysis to inform the strategic roadmap and feature ideas.
• Analyzes, tracks, and evaluates product metrics across the development life cycle, including time, cost, and quality.
• Writes requirements, epics, and user stories to support product development with Engineering, Design, Marketing, Analytics and other stakeholders.
• Manages sprint backlog, Agile ceremonies, and ensures sprint readiness.

Skills

Product management

Product lifecycle

Discovery

Data analytics

Epics & user stories

Stakeholder engagement

Agile methodologies

Excel

PowerPoint

Jira

Tools

Jira

Confluence

Tableau

Splunk

Visio

Align

PowerPoint

Job description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Business Banking Shopping and Optimization, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

You will oversee multiple critical initiatives across at-home and in-branch channels while closely working with designated scrum team and articulated detailed requirements as stories.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our Business Banking customers looking to open a new account through user research and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience across both web and mobile.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
• Writes the requirements, epics, and user stories to support product development by working with Engineering, Design, Marketing, Analytics, & other stakeholders.
• Manage sprint backlog, trade-offs, Agile ceremonies & ensures n+2 sprint readiness.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle all the way from ideation to release.
• Experience in product life cycle activities including discovery and requirements gathering.
• Developing knowledge of data analytics and data literacy.
• Ability to translate business needs into epics, features, and user stories with clear acceptance criteria; maintain a transparent, prioritized backlog and delivery plan.
• Working knowledge of modern data platforms, UI catalog, AI tools and prototyping, and data quality tooling.
• Strong stakeholder engagement and communication skills; ability to translate technical capabilities into clear business outcomes and articulate trade-offs.
• Skilled in Excel, PowerPoint, Visio, Tableau, Splunk, Confluence, Align, and Jira.
• Hands-on experience with agile product development/software delivery lifecycle practices.

Preferred qualifications, capabilities, and skills

• Strong knowledge of product release and testing/deployment processes.
• Knowledge of Business Banking account opening and shopping flows and underlying services.