Digital Onboarding Product, Senior Associate - Payments

JPMorgan Chase & Co.; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX seeks a Senior Product Associate for Digital Onboarding to drive development and optimization through user research and feedback.

You will collaborate with cross-functional teams, write requirements and stories, and help shape a data-driven product roadmap across the onboarding experience.

Qualifications

• 3+ years of experience in product management or a related area.
• Knowledge of the product development lifecycle.
• Experience with discovery and defining requirements.
• Developing knowledge of data analytics concepts and data literacy.

Responsibilities

• Partner with the Product Manager to identify new product opportunities from user research and market discovery.
• Consider upstream and downstream implications of new features on the product experience.
• Support user research, journey mapping, and market analysis to inform the roadmap.
• Analyze product metrics across development life cycle to meet time, cost, and quality targets.
• Write requirements, epics, and user stories to support development.

Skills

Product management

Product development lifecycle

Discovery and requirements

Data analytics literacy

Job description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Digital Onboarding, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy

  Preferred qualifications, capabilities, and skills

  • Preferred experience building technical products such as APIs or SaaS platforms as a software engineer.
  • Demonstrated prior experience working in a highly matrixed, complex organization
  • A strong background in digital payments
  • Understanding of product lifecycle planning