Senior Associate, Supplier Adoption & Onboarding (Payments)

JPMorganChase; Tampa (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

JPMorganChase is seeking a Senior Associate in the Supplier Experience Team to support the supplier onboarding program for commercial card solutions. You will drive day-to-day operations, partner with internal stakeholders and external suppliers, and ensure adoption growth.

Responsibilities include managing onboarding workflows, maintaining accurate reporting, and removing friction to improve supplier activation. This role emphasizes collaboration, process improvement, and scalable execution.

Qualifications

• Experience in Payments and/or financial services, with exposure to supplier onboarding, enablement, partnerships, client service, or program operations.
• Strong organizational skills and attention to detail; ability to manage multiple active items with consistent follow-through.
• Demonstrated ability to coordinate across stakeholders and drive progress in a matrixed environment.
• Strong written and verbal communication skills, including the ability to provide clear status updates and action plans.
• Proficiency with CRM/workflow tools; ability to maintain data quality and produce operational reporting.

Responsibilities

• Own day-to-day administrative execution aligned to maximizing supplier adoption of commercial card solutions (intake, tracking, routing, documentation, and follow-through).
• Manage supplier and partner engagement workflows, including scheduling, communications, status updates, and maintaining a consistent operating cadence.
• Provide onboarding and enablement support by coordinating with internal teams to facilitate supplier setup, integration steps, and readiness for activation.
• Track supplier adoption progress, maintain accurate CRM/workflow records, and produce routine reporting on funnel health, cycle times, and adoption outcomes.
• Identify process gaps and recurring blockers; recommend and implement improvements (templates, playbooks, handoffs, FAQs, and SLAs) to streamline adoption and reduce friction.
• Support partnership management by coordinating internal and external stakeholders to align priorities, drive timely decisions, and ensure a positive supplier experience.
• Conduct targeted supplier outreach as needed to advance onboarding, resolve open items, and accelerate activation and usage growth.
• Ensure appropriate documentation, escalation, and adherence to required controls and procedures.

Skills

Payments industry

Supplier onboarding

CRM tools

Stakeholder coordination

Communication

Tools

Salesforce

Microsoft Excel

Outlook

Job description

JPMorganChase is seeking a Senior Associate in the Supplier Experience Team to support the supplier onboarding program for commercial card solutions. You will drive day-to-day operations, partner with internal stakeholders and external suppliers, and ensure adoption growth.

Responsibilities include managing onboarding workflows, maintaining accurate reporting, and removing friction to improve supplier activation. This role emphasizes collaboration, process improvement, and scalable execution.