Senior Associate Business Development Account Manager

Careersathope; Jane Lew (WV); On-site; USD 70,000 - 90,000; Full time

Job summary

Hope Utilities in the United States seeks a Senior Associate Business Development Account Manager to support customer growth initiatives, coordinate new business opportunities, and move pipeline extension from inquiry through completion. You will engage with cross-functional teams and build a foundation of understanding of customer needs and gas service requirements.

The role focuses on reviewing expansion opportunities, maintaining relationships with customers and internal partners, and

Responsibilities

• Assists with reviewing and coordinating mainline extension and expansion opportunities under established procedures and guidance.
• Maintains business relationships and communication channels with prospective customers, existing customers, and internal partners.
• Tracks the progress of growth projects and follows up on open items, approvals, and customer commitments.
• Coordinates with PREP, Construction, Land, Environmental, Operations, Customer Service, and other departments to support completion of pipeline growth projects.
• Assists with preparing customer contracts and documentation for approved growth projects.
• Identifies potential growth opportunities and conducts outreach to customers in areas of development.
• Supports customer acceptance of natural gas solutions by communicating project information, service options, and next steps.
• Provides timely customer service and communicates material project information to supervisors and appropriate departments.
• Assists with HIPS and GasStar month-end billing true-up spreadsheets as assigned.
• May support team members by contributing professional knowledge to assigned tasks and assisting with day-to-day coordination as needed.

Job description

Senior Associate Business Development Account Manager Job Description Job Alerts Link Senior Associate Business Development Account Manager At Hope Utilities, you can build more than a career - you can make a difference. Our employees deliver essential services that improve the quality of life for the communities we serve, and we are dedicated to creating a workplace where every team member can thrive. We foster a safe, inclusive, and high-performing culture that supports your growth, well-being, and success both at work and at home. We encourage fresh thinking, embrace new ideas, and empower employees to challenge conventional approaches. When you join Hope, you'll be part of a team that values innovation, celebrates achievements, and invests in helping you reach your full potential.

POSITION SUMMARY

The Senior Associate Business Development Account Manager is responsible for supporting customer growth initiatives and coordinating new business opportunities within assigned service areas. This role assists with customer outreach, growth project tracking, contract preparation, and coordination across departments to help move pipeline extension and expansion opportunities from initial inquiry through completion. The position builds foundational knowledge of customer needs, gas service requirements, and company processes while supporting reliable and responsive customer service.

DUTIES &RESPONSIBILITIES

• Assists with reviewing and coordinating mainline extension and expansion opportunities under established procedures and guidance.
• Maintains business relationships and communication channels with prospective customers, existing customers, and internal partners.
• Tracks the progress of growth projects and follows up on open items, approvals, and customer commitments.
• Coordinates with PREP, Construction, Land, Environmental, Operations, Customer Service, and other departments to support completion of pipeline growth projects.
• Assists with preparing customer contracts and documentation for approved growth projects.
• Identifies potential growth opportunities and conducts outreach to customers in areas of development.
• Supports customer acceptance of natural gas solutions by communicating project information, service options, and next steps.
• Provides timely customer service and communicates material project information to supervisors and appropriate departments.
• Assists with HIPS and GasStar month-end billing true-up spreadsheets as assigned.
• May support team members by contributing professional knowledge to assigned tasks and assisting with day-to-day coordination as needed.

SUPERVISORY RESPONSIBILITIES

• Serve as an Individual Contributor without supervisory responsibilities.
• Support and contribute towards team goals and objectives.

LEVELING

Performs work under general supervision and applies developing technical and operational knowledge to assignments of moderate complexity and contributes to project and program deliverables.