Community Affairs & Strategic Accounts Manager II

Liberty; Platte City (MO); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

401k Plan with matching

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Health & Wellness programs

Discount and Perks program

Job summary

Liberty is seeking a Manager, Strategic Growth & Community Affairs to lead engagement with strategic and high-value accounts, including major commercial, industrial, municipal customers and local elected officials. You will drive growth, retention, and partnership strategies to strengthen loyalty, attract investment, and enhance the company’s reputation in communities served.

Role bridges strategic account management, economic development, and community relations, ensuring alignment of customer

Qualifications

• Bachelor's degree or equivalent.
• 7+ years of professional experience in business development, community relations, government affairs, or related field.
• Utility or adjacent industry experience preferred.
• Comfortable working in a fast-paced environment and juggling many priorities.

Responsibilities

• Lead the management of the company’s largest and most complex commercial, industrial, and municipal accounts within the gas commodity
• Build trusted, executive-level relationships and ensure delivery of strategic, value-added service
• Oversee account planning, performance tracking, and contract compliance
• Manage escalations for high-impact service issues and ensure timely resolution
• Develop customer-specific strategies to support retention, expansion, and satisfaction goals
• Partner with state and regional economic development agencies to identify and secure new investment in the service territory
• Develop and negotiate strategic service proposals for new or expanding large accounts
• Represent the company at business councils, trade shows, and development boards
• Serve as the company’s public-facing representative to municipal leaders, community organizations, and advocacy groups
• Build and maintain relationships with local elected officials within their territory (mayors, town managers, city council)
• Lead community engagement strategies related to infrastructure, sustainability, and workforce development
• Oversee community investment, sponsorship, and volunteerism programs that strengthen the company’s reputation
• Coordinate responses to community inquiries related to service, construction, or regulatory changes

Skills

Business development

Community relations

Government affairs

Strategic account management

Education

Bachelor's degree

Job description

Purpose

The Manager, Strategic Growth & Community Affairs leads the company’s engagement with strategic and high-value accounts, including major commercial, industrial, municipal customers and local elected officials. This role is responsible for driving growth, retention, and partnership strategies that strengthen customer loyalty, attract new investment, and enhance the company’s reputation in the communities it serves. By bridging strategic account management, economic development, and community relations, the Manager ensures that customer and community priorities are aligned with company objectives for reliable, sustainable, and inclusive growth.

Accountabilities

• Lead the management of the company’s largest and most complex commercial, industrial, and municipal accounts within the gas commodity
• Build trusted, executive-level relationships and ensure delivery of strategic, value-added service
• Oversee account planning, performance tracking, and contract compliance
• Manage escalations for high-impact service issues and ensure timely resolution
• Develop customer-specific strategies to support retention, expansion, and satisfaction goals
• Partner with state and regional economic development agencies to identify and secure new investment in the service territory
• Develop and negotiate strategic service proposals for new or expanding large accounts
• Represent the company at business councils, trade shows, and development boards
• Serve as the company’s public-facing representative to municipal leaders, community organizations, and advocacy groups
• Build and maintain relationships with local elected officials within their territory (mayors, town managers, city council)
• Lead community engagement strategies related to infrastructure, sustainability, and workforce development
• Oversee community investment, sponsorship, and volunteerism programs that strengthen the company’s reputation
• Coordinate responses to community inquiries related to service, construction, or regulatory changes

Education and Experience

• Bachelor's degree or equivalent
• 7+ years of professional experience in business development, community relations, government affairs, or related field
• Utility or adjacent industry experience preferred
• Comfortable working in a fast-paced environment and juggling many priorities

What we offer

• Collaborative environment with a genuine flexible working policy
• 401k Plan with matching
• Share purchase/match plan
• Leadership Development Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund
• Free parking
• Variety of Health & Wellness programs
• Discount and Perks program

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.