Senior Associate Business Development Account Manager

Hope Gas Inc.; Jane Lew (WV); On-site; USD 65,000 - 95,000; Full time

Job summary

Hope Utilities in West Virginia is seeking a Senior Associate Business Development Account Manager to support customer growth initiatives across assigned service areas. You will assist with outreach, track growth projects, prepare contracts, and coordinate with departments to advance opportunities from inquiry through completion.

The role builds knowledge of customer needs and gas service requirements while delivering reliable, responsive service.

Qualifications

• Bachelor's degree in business, marketing, communications, engineering, or related field
• At least 3 years in customer service, sales, business development, utility ops, or related field
• High School Diploma or equivalent with 7+ years in related field

Responsibilities

• Assist with reviewing and coordinating mainline extension and expansion opportunities.
• Maintain relationships with prospective and existing customers and internal partners.
• Track growth projects, follow up on open items, approvals, and commitments.
• Coordinate with PREP, Construction, Land, Environmental, Operations, and Customer Service.
• Assist with preparing customer contracts and documentation for growth projects.
• Identify growth opportunities and conduct outreach to customers in areas of development.
• Support acceptance of natural gas solutions by communicating project information, service options, and next steps.
• Provide timely customer service and relay project information to supervisors and departments.
• Assist with HIPS and GasStar month-end billing true-up spreadsheets as assigned.
• May support team members by contributing professional knowledge to assigned tasks.

Skills

Sales fundamentals

Customer relationships

Project coordination

Written communication

Software skills (HIPS/GasStar)

Education

Bachelor's degree in business/engineering/related field

High school diploma + 7 years experience

Tools

HIPS

GasStar

Job description

Job Description Senior Associate Business Development Account Manager

At Hope Utilities, you can build more than a career - you can make a difference. Our employees deliver essential services that improve the quality of life for the communities we serve, and we are dedicated to creating a workplace where every team member can thrive.

We foster a safe, inclusive, and high-performing culture that supports your growth, well-being, and success both at work and at home. We encourage fresh thinking, embrace new ideas, and empower employees to challenge conventional approaches. When you join Hope, you'll be part of a team that values innovation, celebrates achievements, and invests in helping you reach your full potential.

Position Summary

The Senior Associate Business Development Account Manager is responsible for supporting customer growth initiatives and coordinating new business opportunities within assigned service areas. This role assists with customer outreach, growth project tracking, contract preparation, and coordination across departments to help move pipeline extension and expansion opportunities from initial inquiry through completion. The position builds foundational knowledge of customer needs, gas service requirements, and company processes while supporting reliable and responsive customer service.

Duties & Responsibilities

• Assists with reviewing and coordinating mainline extension and expansion opportunities under established procedures and guidance.
• Maintains business relationships and communication channels with prospective customers, existing customers, and internal partners.
• Tracks the progress of growth projects and follows up on open items, approvals, and customer commitments.
• Coordinates with PREP, Construction, Land, Environmental, Operations, Customer Service, and other departments to support completion of pipeline growth projects.
• Assists with preparing customer contracts and documentation for approved growth projects.
• Identifies potential growth opportunities and conducts outreach to customers in areas of development.
• Supports customer acceptance of natural gas solutions by communicating project information, service options, and next steps.
• Provides timely customer service and communicates material project information to supervisors and appropriate departments.
• Assists with HIPS and GasStar month-end billing true-up spreadsheets as assigned.
• May support team members by contributing professional knowledge to assigned tasks and assisting with day-to-day coordination as needed.

Supervisory Responsibilities

• Serve as an Individual Contributor without supervisory responsibilities.
• Support and contribute towards team goals and objectives.

LEVELING

• Performs work under general supervision and applies developing technical and operational knowledge to assignments of moderate complexity and contributes to project and program deliverables.

Required Skills & Abilities

• Foundational sales and customer relationship skills with the ability to understand customer needs and purchasing considerations.
• Ability to coordinate multiple assignments, customer accounts, and project activities accurately.
• Effective written and verbal communication skills, including the ability to prepare clear customer correspondence and basic proposals.
• Basic knowledge of computer applications and ability to learn company systems, including HIPS and GasStar.
• Strong customer service, organization, follow-through, and collaboration skills.

EDUCATION & WORK EXPERIENCE

• Bachelor's degree in business administration, marketing, communications, engineering, or related field -and-
• At least 3 years of experience in customer service, sales, business development, utility operations, or related field.

– OR –

• High School Diploma or equivalent -and-
• At least 7 years of experience in customer service, sales, business development, utility operations, or related field.

Physical Requirements

• Remain stationary for extended periods, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities.
• Lift, push, and/or pull up to 25 lbs. occasionally.
• Operate a computer and other office productivity machinery as necessary.
• Communicate with others to accurately exchange information and ideas.
• Hear sufficiently to allow general and phone communications.
• Visual acuity to read standard text on screens and documents, observe surroundings, recognize hazards, and perform tasks safely.
• Observe details at close range.
• Problem solve, prioritize tasks, and interpret and understand written documents.

WORK CONTEXT

• This is a full-time exempt salaried position.
• Minimum travel for work-related purposes is expected at less than 25%, which may include visits to customer or project locations.

We are people of deep and strong faith, who know right is right and wrong is wrong…and who care deeply about those we call family – including those we work alongside.

We are taught by our parents and grandparents to value and cherish the land we farm, the woods we hunt, the waters where we fish, and the fresh mountain air we breathe…and to ensure those treasures are left behind us for our children and their children – better than we found them.

Every day we wake up to the simple question: how can we bring more HOPE to the families and businesses we serve and create a better future for the generations that follow us?

At Hope Gas, our values – Faith, Family, and Integrity – are more than words. They are the foundation that guides how we serve our customers, support one another, and show up every day across West Virginia.

Hope Gas is a Local Distribution Company (LDC) that proudly provides gas service to approximately 140,000 residential, industrial, and commercial customers in 39 West Virginia counties. We monitor and maintain more than 7000 miles of pipelines that safely deliver West Virginia natural gas to many homes and commercial and industrial sites. We currently employ more than 600 employees working right here in our beautiful Mountain State with the sole purpose of staying true to our company’s mission and vision in West Virginia.

Learn more at HopeGas.com