Town Plant Representative

Hope Gas; Fairmont (WV); On-site; USD 42,000 - 64,000; Full time

Job summary

Hope Gas Inc. is seeking a Town Plant Representative in Madison, WV. You will perform duties related to planning, installation and maintenance to provide safe gas service to residential, commercial, and industrial customers.

Responsibilities include restoring service, meters, safety checks, reporting, and strong customer communication. Requires a high school diploma, 2+ years in natural gas preferred, and a valid class D license with medical card.

Qualifications

• High school diploma or equivalent is required.
• At least two years of experience in the natural gas industry is preferred.
• Must possess and maintain a class D driver’s license with medical card.
• Successful completion of required testing.

Responsibilities

• Restore gas service and read meters as appropriate.
• Serve as first responder and respond to texts or calls.
• Investigate gas odors and CO using approved equipment.
• Lay service lines, set meters and regulators, and perform meter changes.
• Verify safe operation of gas-fired appliances.
• Report inquiries requiring further explanation.
• Perform minor repairs on lines and equipment.
• Check lines and meters for leaks or tampering.
• Promote good customer relations and recordkeeping.
• Follow safety protocols and wear PPE; participate in safety drills.

Skills

Safety focus

Regulatory compliance

Team collaboration

Tech literacy

Hazard recognition

Clear communication

Education

High school diploma or equivalent

Job description

Job Description

Town Plant Representative

At Hope Utilities, you can build more than a career - you can make a difference. Our employees deliver essential services that improve the quality of life for the communities we serve, and we are dedicated to creating a workplace where every team member can thrive.

We foster a safe, inclusive, and high-performing culture that supports your growth, well-being, and success both at work and at home. We encourage fresh thinking, embrace new ideas, and empower employees to challenge conventional approaches. When you join Hope, you'll be part of a team that values innovation, celebrates achievements, and invests in helping you reach your full potential.

Job Details

POSITION SUMMARY

The TOWN PLANT REPRESENTATIVE is responsible for performing all types of duties incidental to furnishing gas to consumers. The Town Plant Representative performs a wide variety of tasks relating to the planning, installation, and maintenance serving residential, commercial and industrial customers ensuring system safety and reliability. This individual’s primary work is on the piping system, pressure regulating equipment, and customer meters. The Town Plant Representative will enter businesses, industrial complexes, and customer homes and communicate both verbally and in writing with business proprietors, homeowners, industrial plant owners and operators to explain complex topics.

Duties & Responsibilities

• Restoring gas service, turning on and off gas service as needed, and read meters as appropriate
• Serves as first responder, remaining readily available and responding to text messages, phone calls, etc. as appropriate.
• Investigate inside and outside odors of gas and carbon monoxide using approved gas detection equipment.
• Lay service and small extension lines, make service taps, set meters and regulators, make periodic meter changes, and change charts.
• Verify safe operations of gas-fired appliances.
• Report consumer complaints and inquiries that require further explanation.
• Make minor repairs on lines.
• Check exposed lines and meters for leaks, tampering, and other unusual conditions.
• Prepare records and reports as required electronically and on paper
• Make minor repairs to equipment used in the performance of assigned duties, keeping the equipment in safe and proper working conditions.
• Promote good customer and public relations.
• Maintain records documenting compliance with appropriate procedures and regulations.
• Ensure all equipment is maintained in safe, functional, and compliant working conditions.
• May perform other duties as required in higher or lower job classifications as appropriate based upon operator qualifications (OQs).
• Follow all safety protocols and wear appropriate PPE (Personal Protective Equipment), complying with all OSHA, DOT, and company-specific safety regulations.
• Participate in safety meetings, training, and emergency response drills as appropriate.
• Identify and report unsafe conditions or potential hazards.

Supervisory Responsibilities

The team member in this role will:

• Serve as an Individual Contributor without supervisory responsibilities.
• Support and contribute towards team goals and objectives.

Required Skills & Abilities

• Commitment to maintaining a respectful and safety-focused work environment.
• Capable of performing job duties in compliance with environmental and regulatory requirements.
• Ability to follow instructions and work collaboratively with crews, supervisors, and contractors.
• Competence in using computers, mobile devices, and/or field technology for work orders and reporting.
• Ability to recognize and respond to hazardous conditions and emergency situations, making safe, effective decisions under pressure.
• Clear verbal and written communication skills for reporting hazards, incidents, and job progress.

Education & Work Experience

• High school diploma or equivalent, required.
• At least two (2) years of experience in the natural gas industry, preferred.
• Must possess and maintain a class D driver’s license with medical card.
• Successful completion of required testing.

Physical Requirements

The ideal candidate must be able to complete the following physical requirements of the job with or without a reasonable accommodation:

• Ability to lift, push, and pull up to 53 pounds independently and to team lift heavier loads safely following established safety procedures.
• Ability to walk, stand, bend, squat, kneel, and/or crouch for extended periods of time, at times in confined spaces and/or awkward positions.
• Ability to climb ladders, stairs, etc. and appropriately maintain balance.
• Ability to navigate uneven, rough, or sloped terrain in all types of outdoor environments and conditions. (e.g., construction sites, fields, roadside, etc. with exposure to dust/dirt, insects, heat, cold, rain, snow, etc.).
• Visual acuity to read site plans, maps, drawings, etc.
• Adequate hearing to respond to traffic and other job site hazards.
• Ability to operate a company vehicle safely in accordance with safe driving principles and frequently get in and out of a vehicle throughout the workday.
• Ability to properly utilize all required Personal Protective Equipment (PPE), including but not limited to safety glasses, gloves, hard hats, hearing protection, protective clothing, etc. and perform duties for extended periods of time utilizing appropriate PPE.

WORK CONTEXT

• This is a full-time non-exempt hourly position.
• Successful candidates will be expected to respond to emergencies, working Extended Day and Callout Overtime as needed, including after hours, weekends, and holidays.
• This position will be required to report to the assigned City Plant.

SAFETY SENSITIVE

This is considered a safety-sensitive job and as such is subject to random drug testing as required by the U.S. Department of Transportation (D.O.T.).

Requisition Id: 1113

Company Name: Hope Gas Inc.

City & State: Madison, WV

Department: FMS & Dispatch

Employment Category: Union

Posting Start Date: 9/18/26

We are people of deep and strong faith, who know right is right and wrong is wrong…and who care deeply about those we call family – including those we work alongside.

We are taught by our parents and grandparents to value and cherish the land we farm, the woods we hunt, the waters where we fish, and the fresh mountain air we breathe…and to ensure those treasures are left behind us for our children and their children – better than we found them.

Every day we wake up to the simple question: how can we bring more HOPE to the families and businesses we serve and create a better future for the generations that follow us?

At Hope Gas, our values – Faith, Family, and Integrity – are more than words. They are the foundation that guides how we serve our customers, support one another, and show up every day across West Virginia.