Senior Assistant Manager Lead & Train High-Performers

Taco Bell; Smith Mills (MA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Discounts on mortgages

Discounts on vehicles

Discounts on cell phones

Gym memberships

Free meals

Job summary

Taco Bell in the United States is seeking a Senior Assistant Manager to lead a high-performing crew and drive exceptional customer experiences. You will recruit, onboard, and train Team Members and Shift Leads, shaping a winning culture and promoting career growth.

You’ll analyze financials, manage budgets, and implement training across the team to maximize profitability without compromising guest satisfaction.

Qualifications

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.
• Solid understanding of restaurant maintenance programs.
• Champions Taco Bell’s culture and values, with a focus on Equity, Inclusion, and Belonging.
• Experienced in recognizing and motivating teams, with a successful track record in people development.
• Skilled in recruiting top talent and training both high and under-performing employees.
• Adaptable to change and experienced in supporting change management.
• Adheres to corporate policies and Occupational Health and Food Safety standards.

Responsibilities

• Recruit, onboard, and conduct orientations for top Team Members and Shift Leads, ensuring a strong, well-prepared team.
• Develop a comprehensive training plan, mentoring Assistant Managers, Shift Leaders, and Team Member Trainers, and overseeing the execution of all training and development initiatives.
• Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion, and belonging.
• Address and resolve conflicts promptly, maintaining a positive work environment.
• Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
• Strategically schedule staff to optimize customer service, coach the management team on the CHAMPS standards, and lead product rollout meetings to ensure successful implementation.
• Analyze the restaurant’s financial performance, manage the budget, and develop strategies to maximize profitability without compromising the customer experience.
• Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.

Job description

Taco Bell in the United States is seeking a Senior Assistant Manager to lead a high-performing crew and drive exceptional customer experiences. You will recruit, onboard, and train Team Members and Shift Leads, shaping a winning culture and promoting career growth.

You’ll analyze financials, manage budgets, and implement training across the team to maximize profitability without compromising guest satisfaction.