Senior AR & Collections Analyst - Remote-friendly

Bray & Scarff; Laurel (MD); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Tuition assistance

Vision insurance

Wellness resources

Job summary

Bray & Scarff is seeking a Senior Accounts Receivable Systems & Collections Analyst to manage complex receivables, collections, account reconciliation, and AR process improvements across Retail Appliance, Kitchens, and Contract Sales divisions.

The senior individual-contributor role owns delinquent-account follow-up, investigates billing discrepancies, maintains NetSuite records, and partners with Sales, Service, Operations, IT, and Accounting to resolve issues delaying payment.

Qualifications

• 5+ years in accounts receivable, collections, reconciliation or related accounting work.
• Experience with consumer and commercial receivables, including aging, invoices, credits, and deposits.
• Proven ability to independently investigate and resolve complex account discrepancies.
• Strong Excel and ERP skills, with excellent written/verbal communication and professional customer-service abilities.
• Strong prioritization, documentation, analytical judgment, and confidentiality.

Responsibilities

• Manage and prioritize delinquent receivables based on balance, aging, risk and collectability.
• Reconcile customer accounts and research invoices, deposits, credits, duplicate charges, unapplied cash, and payment-allocation issues.
• Conduct professional collection outreach by phone and email; document communications, disputes, commitments, and follow-up activity in NetSuite.
• Resolve disputes involving deliveries, installations, service, financing, chargebacks, contractor billing, and payment delays.
• Coordinate with internal teams to obtain documentation and drive timely account resolution.
• Prepare support for approved adjustments, refunds, write-offs, bad-debt exposure, and external collection referrals.
• Analyze aging and transaction data to identify recurring AR errors, control gaps, and workflow improvement opportunities.
• Partner with IT and Accounting on NetSuite exceptions, reporting, testing, and process enhancements.
• Provide weekly collection results, aging analysis, dispute status, and action plans; support month-end reconciliations and deadlines.

Skills

Accounts receivable

Collections

Excel

ERP systems

Communication

Analytical thinking

Tools

NetSuite

Job description

Bray & Scarff is seeking a Senior Accounts Receivable Systems & Collections Analyst to manage complex receivables, collections, account reconciliation, and AR process improvements across Retail Appliance, Kitchens, and Contract Sales divisions.

The senior individual-contributor role owns delinquent-account follow-up, investigates billing discrepancies, maintains NetSuite records, and partners with Sales, Service, Operations, IT, and Accounting to resolve issues delaying payment.