Senior Accounts Receivable Systems & Collections Analyst

Bray & Scarff; Oregon; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Employee discounts

Flexible schedule

Paid time off

Tuition assistance

Wellness resources

Opportunity for advancement

Job summary

Bray & Scarff is seeking a Senior Accounts Receivable Systems & Collections Analyst to manage complex receivables, collections, reconciliation, and AR improvements across Retail Appliance, Kitchens, and Contract Sales divisions.

This role leads delinquent follow-up, investigates billing discrepancies, and ensures NetSuite accuracy while collaborating with Sales, Service, Operations, IT, and Accounting to accelerate payments.

Qualifications

• 5+ years of progressive AR experience including delinquent receivables.
• Experience with consumer and commercial AR, invoices, deposits, and credits.
• Proficient in Excel and ERP systems; strong written/verbal communication.
• Independent investigation of account discrepancies; confidentiality.

Responsibilities

• Prioritize delinquent receivables based on balance, aging, and risk.
• Reconcile customer accounts; research invoices, deposits, credits, and unapplied cash.
• Conduct collection outreach by phone and email; document in NetSuite.
• Resolve disputes related to deliveries, services, financing, and payments.
• Coordinate with Sales, Service, Operations, IT, and Accounting to resolve issues.
• Provide weekly collection results and assist with month-end reconciliations.

Skills

Accounts Receivable

Customer Communication

ERP Systems

Analytical Skills

Tools

NetSuite

Job description

Benefits

401(k)401(k) matchingCompetitive salaryDental insuranceEmployee discountsFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTuition assistanceVision insuranceWellness resources

Bray & Scarff is seeking a Senior Accounts Receivable Systems & Collections Analyst

to manage complex receivables, collections, account reconciliation, and AR process improvements across our Retail Appliance, Kitchens, and Contract Sales divisions.This senior individual-contributor role owns delinquent-account follow-up, investigates billing and payment discrepancies, maintains accurate NetSuite records, and partners with Sales, Service, Operations, IT, and Accounting to resolve issues that delay payment. The ideal candidate is analytical, organized, customer-focused, and comfortable managing both consumer and commercial receivables.Key responsibilities

Key responsibilities

Manage and prioritize delinquent receivables based on balance, aging, risk, and collectability.Reconcile customer accounts and research invoices, deposits, credits, duplicate charges, unapplied cash, and payment-allocation issues.Conduct professional collection outreach by phone and email; document communications, disputes, commitments, and follow-up activity in NetSuite.Resolve disputes involving deliveries, installations, service, kitchen projects, financing, chargebacks, contractor billing, and payment delays.Coordinate with internal teams to obtain documentation and drive timely account resolution.Prepare support for approved adjustments, refunds, write-offs, bad-debt exposure, and external collection referrals.Analyze aging and transaction data to identify recurring AR errors, control gaps, and workflow improvement opportunities.Partner with IT and Accounting on NetSuite exceptions, reporting, testing, and process enhancements.Provide weekly collection results, aging analysis, dispute status, and action plans; support month-end reconciliations and deadlines.

Qualifications

5+ years of progressive experience in accounts receivable, collections, reconciliation, or related accounting work.Experience with both consumer and commercial receivables, including aging, invoices, credit memos, and deposits.Proven ability to independently investigate and resolve complex account discrepancies.Strong Excel and ERP skills, with excellent written/verbal communication and professional customer-service abilities.Strong prioritization, documentation, analytical judgment, and confidentiality.

Preferred

NetSuite experience; background in retail, appliances, kitchen remodeling, construction, builder, or contractor receivables; familiarity with financing, chargebacks, and AR workflow automation.

Location

Laurel, Maryland area

Employment

Full-time

Reporting to

Controller

Bray & Scarff, Inc. is an equal opportunity employer.

Flexible work from home options available.