Senior Applications Owner & Project Lead

EXL; Stamford (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

EXL is seeking a Business Systems Analyst to own and optimize enterprise applications, collaborating with IT Helpdesk, Cyber Security, and IT Audit. You will manage day-to-day operations, drive enhancements, lead UAT, and ensure data quality while coordinating access and controls with stakeholders.

Ideal candidates have 5+ years of end-to-end experience in business systems, strong communication, and familiarity with SDLC, QA, and vendor coordination.

Qualifications

• 5+ years of experience as a Business Systems Analyst or similar with end-to-end ownership of enterprise business systems.
• Experience leading small projects or enhancements using Waterfall, Agile, or hybrid methodologies.
• Solid understanding of SDLC, QA, UAT, and system integration best practices.
• Experience collaborating with IT Helpdesk, Cyber Security, and IT Audit on access management and SOX evidence is desirable.
• Strong written and verbal communication skills with ability to translate business requirements into technical specs.

Responsibilities

• Application Ownership: Serve as the subject matter expert for applications, document current- and future-state processes, improve data quality.
• Project and Enhancement Delivery: Own the delivery of enhancements and small projects, aligning with priorities and timelines.
• UAT: Lead UAT activities, coordinate defect resolution, secure final business approval before implementation.
• Application Administration: Manage access provisioning with IT Helpdesk, validate user access roles with stakeholders, track requests.
• Application Support and Operations: Provide Level 2 support, triage tickets, coordinate escalations for outages, main contact for dev teams.
• Compliance and Risk Management: Partner with Cyber Security on risk remediation and with IT Audit for SOX evidence.
• Training and Documentation: Develop user guides, run training workshops, cross-train support staff.
• Process Improvement: Identify opportunities to improve usability, efficiency, data quality, and processes.

Skills

Stakeholder management

Requirements gathering

Project coordination

Waterfall/Agile

UAT

SDLC knowledge

Communication

Tools

.NET/C#

Java

Job description

EXL is seeking a Business Systems Analyst to own and optimize enterprise applications, collaborating with IT Helpdesk, Cyber Security, and IT Audit. You will manage day-to-day operations, drive enhancements, lead UAT, and ensure data quality while coordinating access and controls with stakeholders.

Ideal candidates have 5+ years of end-to-end experience in business systems, strong communication, and familiarity with SDLC, QA, and vendor coordination.