Application Engineering Lead

EXL Talent Acquisition Team; United States; On-site; USD 95,000 - 125,000; Full time

Job summary

EXL Talent Acquisition Team is seeking an Applications Development - Business Analyst in Stamford, CT to join a fast-paced environment. You will own applications, drive small projects, lead UAT, manage access, and collaborate with Cyber Security and IT Audit to ensure SOX compliance.

Ideal candidates have 5+ years in a similar role with SDLC expertise, strong communication, and a track record of stakeholder management and process improvement. Certification and development experience are a plus.

Qualifications

• 5+ years in a Business Systems Analyst or similar role with end-to-end ownership.
• Experience leading small projects or enhancements using Waterfall, Agile, or hybrid methods.
• Solid understanding of SDLC, QA, UAT, and system integration best practices.
• Experience collaborating with IT Helpdesk, Cyber Security, and IT Audit on access management and SOX evidence is desirable.
• Strong written and verbal communication, with ability to translate business requirements into technical specs.
• Demonstrated stakeholder management, problem-solving, prioritization, and project coordination skills.
• Experience in media, sports, entertainment, or live events preferred.
• CSM, PMP or equivalent certification preferred.
• Hands-on experience with .NET (C#) or JAVA development with dev teams.

Responsibilities

• Own applications: document current- and future-state processes, improve data quality.
• Deliver enhancements and small projects per priorities.
• Lead UAT activities and coordinate defect resolution.
• Manage access provisioning with IT Helpdesk and validate user roles.
• Provide day-to-day operational support and Level 2 assistance.
• Partner with Cyber Security and IT Audit for SOX evidence.
• Develop user guides and deliver training.
• Identify opportunities to improve usability and efficiency.

Skills

Stakeholder management

Requirements gathering

Agile/Waterfall

UAT testing

SDLC knowledge

Documentation

Vendor coordination

Communication

Problem solving

CSM/PMP preferred

Tools

Dotnet/Java

Job description

• Job Role Application Development-Business Analyst
• Experience (In Years) 6-9
• Job Location Stamford, CT

Job Description

Operating in a fast-paced, deadline-driven environment, the successful candidate will demonstrate composure under pressure, strong active listening skills, and the interpersonal awareness required to engage effectively with stakeholders across business operations, partnerships, sales and marketing, and live events.

Responsibilities

• Application Ownership: Serve as the subject matter expert for applications within the business systems portfolio, documenting current- and future-state processes, identifying opportunities to simplify business and technical workflows, and actively improving data quality.
• Project and Enhancement Delivery: Own the delivery of enhancements and small projects, ensuring alignment with business priorities, timelines, and stakeholder expectations.
• User Acceptance Testing (UAT): Lead UAT activities to ensure thorough testing of application bug fixes and enhancements, coordinate defect resolution, and secure final business approval before implementation.
• Application Administration: Manage or coordinate access provisioning with the IT Helpdesk, validate appropriate user access roles with business stakeholders, and track access requests through completion.
• Application Support and Operations: Own day-to-day operational support processes, provide Level 2 application support, triage help desk tickets, coordinate escalations for system failures or outages, and serve as the primary point of contact for development teams.
• Compliance and Risk Management: Partner with Cyber Security on risk remediation activities and collaborate with IT Audit to maintain documentation and evidence for applications subject to SOX compliance requirements.
• Training and Documentation: Develop and maintain user guides, facilitate training workshops, and cross-train help desk and other support colleagues to strengthen application support capabilities.
• Process Improvement: Identify opportunities to improve application usability, operational efficiency, data quality, and overall business process effectiveness.

Qualifications

• 5+ years of experience as a Business Systems Analyst, Business Analyst, Application Analyst, or in a comparable role, with end-to-end ownership of enterprise business systems, including requirements gathering, application maintenance and configuration, application support, and vendor coordination.
• Hands-on experience leading small projects or business enhancements using Waterfall, Agile, or hybrid methodologies, including requirements gathering, user story creation, backlog refinement, and defining statements of work for vendor-delivered implementations.
• Solid understanding of the Software Development Life Cycle (SDLC), quality assurance, user acceptance testing, and system integration best practices.
• Experience collaborating with IT Helpdesk, Cyber Security, and IT Audit teams on access management, risk remediation, and SOX compliance evidence is highly desirable.
• Strong written and verbal communication skills, with the ability to translate business requirements into clear technical specifications.
• Demonstrated stakeholder management, problem-solving, prioritization, and project coordination skills.
• Ability to work effectively in a fast-paced, deadline-driven environment and manage multiple priorities.
• Experience in the media, sports, entertainment, or live events industry is strongly preferred.
• Certified ScrumMaster (CSM), Project Management Professional (PMP), or an equivalent certification is preferred.
• Hands-on experience with .NET (C#) or JAVA application development, including understanding application code, debugging and working with development teams on enhancements, bug fixes and releases, is preferred.