Senior Application & Technical Support Specialist

HarbisonWalker International; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A leading refractory products company in the United States seeks an Application and Technical Support Specialist III. In this role, you will leverage your expertise to support customer relationships and develop market growth strategies. Responsibilities include providing technical advice, performing analysis of application needs, and collaborating with R&D teams on product development. Ideal candidates should possess a degree in relevant fields and several years of experience in technical marketing or sales, along with strong communication and project management skills.

Qualifications

• 4-6 years of experience in refractory technical marketing, research, quality assurance, or sales.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Strong analytical, strategic thinking, and business problem-solving skills.

Responsibilities

• Provide expert technical advice and support to solve for customer inquiries.
• Perform analysis of complex application needs and propose design solutions.
• Develop business cases for new product development.

Skills

Technical marketing

Analytical skills

Communication skills

Project management

Education

B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

A leading refractory products company in the United States seeks an Application and Technical Support Specialist III. In this role, you will leverage your expertise to support customer relationships and develop market growth strategies. Responsibilities include providing technical advice, performing analysis of application needs, and collaborating with R&D teams on product development. Ideal candidates should possess a degree in relevant fields and several years of experience in technical marketing or sales, along with strong communication and project management skills.