Application & Technical Support Specialist III

Life in Pittsburgh; Pennsylvania; On-site; USD 70,000 - 110,000; Full time

Job summary

HarbisonWalker International is seeking an Application and Technical Support Specialist III to promote refractory products and support customer relationships with expert product knowledge and technical advice. The role includes market growth strategies within the area of responsibility.

Responsibilities include training, R&D collaboration on investigations, designing and launching product promotions, and conducting market analysis to align with strategic plans.

Qualifications

• The Application Specialist III requires 4–6 years of experience in refractory technical marketing, research, quality assurance, or sales.
• Requires a BS degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field.
• Knowledge of refractory products, installation methods, construction skills and customer applications.
• Proficiency in Microsoft Office Suite with advanced Excel and PowerPoint.
• Excellent written and verbal communication and presentation skills; ability to communicate across all levels of the organization.
• Ability to work effectively in a team; strong analytical and strategic thinking skills; capable of coordinating multi-department projects.

Responsibilities

• Be an expert on HarbisonWalker International products and applications; provide expert technical advice and training; collaborate with R&D on investigations.
• Analyze complex application needs and refine lining designs and installation methods.
• Develop business cases for new product development and track launch plans.
• Create and execute product promotions and technical marketing strategies; stay updated on industry trends and forecasts.
• Perform market analysis and assist in product portfolio alignment with market segment plans.
• Assist in product rationalization and portfolio modifications.

Skills

Analytical thinking

Communication skills

Teamwork

Project management

Market analysis

Strategic thinking

Education

Bachelor's degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field

Tools

Microsoft Office

Advanced Excel

PowerPoint

Job description

Job Description

HWI has a fantastic opportunity to join our Marketing team as an Application and Technical Support Specialist III.

Summary

The Application and Technical Support Specialist III promotes the use of HarbisonWalker International refractory products and supports customer relationships through their expert product knowledge and providing technical advice and support to solve for customer inquiries, problems, and needs. This role is also responsible for developing and executing market growth strategies within their areas of responsibility.

Responsibilities

• Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments
• Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need
• Developing business cases for new product development; creating, executing and tracking new product launch plans
• Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars
• Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives
• Assisting in product rationalization, product portfolio modifications and shape standardization

Requirements

• The Application Specialist III requires four (4) - six (6) years of experience in refractory technical marketing, research, quality assurance, or sales.
• Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field
• Requires knowledge of refractory products, installation methods, construction skills and customer applications
• Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise
• Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
• Requires the ability to work effectively in a team environment
• Requires strong analytical, strategic thinking and business problem solving skills
• Requires project management skills and the ability to coordinate multi-department projects

Physical and Environmental Requirements

• Physical Activity: Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling. stooping/kneeling/crouching/crawling
• Lifting: Requires lifting up to 50 pounds less than 1/3 of time.
• Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus
• Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration. Noise: Requires exposure to moderate noise.