Application & Technical Support Specialist III

HarbisonWalker International; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A leading refractory products company in the United States seeks an Application and Technical Support Specialist III. In this role, you will leverage your expertise to support customer relationships and develop market growth strategies. Responsibilities include providing technical advice, performing analysis of application needs, and collaborating with R&D teams on product development. Ideal candidates should possess a degree in relevant fields and several years of experience in technical marketing or sales, along with strong communication and project management skills.

Qualifications

• 4-6 years of experience in refractory technical marketing, research, quality assurance, or sales.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Strong analytical, strategic thinking, and business problem-solving skills.

Responsibilities

• Provide expert technical advice and support to solve for customer inquiries.
• Perform analysis of complex application needs and propose design solutions.
• Develop business cases for new product development.

Skills

Technical marketing

Analytical skills

Communication skills

Project management

Education

B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

Job Description

HWI has a fantastic opportunity to join our Marketing team as an Application and Technical Support Specialist III.

Summary

The Application and Technical Support Specialist III promotes the use of HarbisonWalker International refractory products and supports customer relationships through their expert product knowledge and providing technical advice and support to solve for customer inquiries, problems, and needs. This role is also responsible for developing and executing market growth strategies within their areas of responsibility.

Responsibilities

• Be an expert on HarbisonWalker International’s products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments.
• Perform analysis of complex application needs and propose, alter or refine/define lining designs and installation methods in support of customer balancing business need.
• Develop business cases for new product development; create, execute and track new product launch plans.
• Create and execute product promotions and technical marketing strategies; maintain expert knowledge on industry trends, training opportunities, and forecasts; attend and present at industry tradeshows and seminars.
• Perform market analysis and assist in product portfolio analysis that aligns with market segment plan initiatives.
• Assist in product rationalization, product portfolio modifications and shape standardization.

Requirements

• Four to six (4-6) years of experience in refractory technical marketing, research, quality assurance, or sales.
• B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field.
• Knowledge of refractory products, installation methods, construction skills and customer applications.
• Computer operation skills including proficiency in Microsoft Office Suite and advanced Excel and PowerPoint expertise.
• Excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization.
• Ability to work effectively in a team environment.
• Strong analytical, strategic thinking and business problem solving skills.
• Project management skills and the ability to coordinate multi‑department projects.

Physical and Environmental Requirements

• Physical Activity: More than two-thirds of time sitting, speaking/hearing; less than one-third of time standing, walking, using hands and fingers, reaching, climbing/balancing and/or tasting/smelling. Includes stooping/kneeling/crouching/crawling.
• Lifting: Requires lifting up to 50 pounds less than one-third of time.
• Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus.
• Environment: Requires more than two-thirds of time in an office setting; less than one-third of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration. Requires exposure to moderate noise.