Senior Technical Applications & Support Specialist

Pittsburgh Tomorrow; Pennsylvania; On-site; USD 70,000 - 110,000; Full time

Job summary

HarbisonWalker International is seeking an Application and Technical Support Specialist III to promote refractory products and support customer relationships with expert product knowledge and technical advice. The role includes market growth strategies within the area of responsibility.

Responsibilities include training, R&D collaboration on investigations, designing and launching product promotions, and conducting market analysis to align with strategic plans.

Qualifications

• The Application Specialist III requires 4–6 years of experience in refractory technical marketing, research, quality assurance, or sales.
• Requires a BS degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field.
• Knowledge of refractory products, installation methods, construction skills and customer applications.
• Proficiency in Microsoft Office Suite with advanced Excel and PowerPoint.
• Excellent written and verbal communication and presentation skills; ability to communicate across all levels of the organization.
• Ability to work effectively in a team; strong analytical and strategic thinking skills; capable of coordinating multi-department projects.

Responsibilities

• Be an expert on HarbisonWalker International products and applications; provide expert technical advice and training; collaborate with R&D on investigations.
• Analyze complex application needs and refine lining designs and installation methods.
• Develop business cases for new product development and track launch plans.
• Create and execute product promotions and technical marketing strategies; stay updated on industry trends and forecasts.
• Perform market analysis and assist in product portfolio alignment with market segment plans.
• Assist in product rationalization and portfolio modifications.

Skills

Analytical thinking

Communication skills

Teamwork

Project management

Market analysis

Strategic thinking

Education

Bachelor's degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field

Tools

Microsoft Office

Advanced Excel

PowerPoint

Job description

HarbisonWalker International is seeking an Application and Technical Support Specialist III to promote refractory products and support customer relationships with expert product knowledge and technical advice. The role includes market growth strategies within the area of responsibility.

Responsibilities include training, R&D collaboration on investigations, designing and launching product promotions, and conducting market analysis to align with strategic plans.