Senior Application & System Support Engineer

Giesecke+Devrient ePayments America, Inc.; Bolingbrook (IL); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Paid holidays

401K w/ employer match

Short/long term disability

Life insurance

Job summary

Giesecke+Devrient ePayments America, Inc. is seeking a System Application Support Engineer to provide critical support, maintenance, and improvements for business applications and related infrastructure.

You will liaise with users, development, and vendor teams to ensure reliable availability and performance. The role emphasizes issue resolution, root cause analysis, and automation with strong troubleshooting across Windows and Linux environments, AD administration, and security practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field or equivalent work experience.
• 3+ years of experience in Application Support, Production Support, or Systems Administration.
• Experience supporting mission-critical business applications and services.
• Strong communication with business users, vendors, and technical teams.

Responsibilities

• Provide Level 2 and Level 3 support for enterprise applications and business systems.
• Configure applications and monitor health, performance, and availability.
• Troubleshoot production incidents and perform root cause analysis.
• Coordinate with development, infrastructure, and vendor teams to resolve complex issues.
• Create and maintain operational documentation and knowledge base articles.
• Participate in on-call support and after-hours maintenance activities.

Skills

SQL queries

Log analysis

Networking fundamentals

Active Directory

Monitoring tools

Scripting basics

Cross-domain troubleshooting

Data exchange concepts

Education

Bachelor's degree

Equivalent work experience

Tools

ITSM tools

Monitoring tools

Data integration platforms

Job description

Giesecke+Devrient ePayments America, Inc. is seeking a System Application Support Engineer to provide critical support, maintenance, and improvements for business applications and related infrastructure.

You will liaise with users, development, and vendor teams to ensure reliable availability and performance. The role emphasizes issue resolution, root cause analysis, and automation with strong troubleshooting across Windows and Linux environments, AD administration, and security practices.