Senior System & Application Support Engineer

Giesecke & Devrient GmbH

Bolingbrook, Northern (IL, KY)

Hybrid

USD 105,000 - 125,000

Full time

2 days ago

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Benefits offered by this job

Medical insurance (PPO & HDHP)

Dental insurance

Vision insurance

Paid time off

Paid holidays

401K with employer match

Short/long-term disability

Life insurance

Flexible spending accounts (HSA/FSA)

Employee Assistance Program (EAP)

Commuter benefits

Education assistance

Pet insurance

Legal benefits

Job summary

Giesecke+Devrient ePayments America, Inc. is seeking a System/Application Support Engineer to deliver Level 2–3 technical support for enterprise applications and related infrastructure on Windows and Linux.

The role partners with business users, development and infrastructure teams, and vendors to ensure application availability, performance, and reliability, including incident management, root cause analysis, and automation initiatives.

Qualifications

Bachelor’s degree or equivalent experience in a technical field.
3+ years in Application/Production Support or Systems Administration.
Experience supporting mission-critical business applications and services.
Experience interacting with business users, vendors, and technical teams.

Responsibilities

Provide Level 2 and Level 3 support for enterprise applications and business systems.
Configure applications and monitor health, performance, and availability.
Troubleshoot and resolve production incidents and application errors.
Coordinate with development, infrastructure, and vendor teams to resolve problems.
Support deployments, patches, and maintenance activities.
Participate in incident management and root cause analysis.
Create and maintain operational documentation and knowledge bases.