Senior Technical Writer

C3.ai, Inc.; Redwood City (CA); On-site; USD 155,000 - 180,000; Full time

Benefits offered by this job

Equity plan

Excellent benefits

Job summary

C3 AI is seeking a Senior Technical Writer to shape the voice of our developer experience, crafting guides, tutorials, and reference content to empower engineers, data scientists, and integrators on our platform. Your work will convert complex technical concepts into practical resources that help customers succeed with C3 AI.

As a senior member of the documentation team, you will own major areas of developer content, set standards for accuracy, and balance big-picture structure with detailed

Qualifications

• 6+ years of technical writing experience, including developer documentation.

Responsibilities

• Write topics, create technical developer guides, and enhance content for engineers, application developers, data scientists, and data integrator audiences.
• Conduct gap analysis for assigned areas, and collaborate with other writers, developers, and product managers to improve content.
• Investigate complex technical topics, tracking down elusive details and transforming them into clear, useful information for customers.
• Manage complex documentation projects with a focus on maintaining high standards for clarity, consistency, accuracy, and timeliness.
• Communicate with management and project stakeholders, keeping them informed of project status, including conflicts and resolution plans.
• Collaborate closely with team members, refining standards, procedures, tools, etc. to help the entire organization successfully deliver content at a consistently high standard.

Skills

Technical writing

Developer documentation

Front-end basics

Communication

Independent work

Education

Bachelor's degree

Advanced degree preferred

Tools

HTML

CSS

JavaScript

Python

Jupyter Notebooks

Markdown

GitHub

Jenkins

Docs as Code

Job description

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI

C3 AI is looking for a Senior Technical Writer to help shape the voice of our developer experience. In this role, you won't just document features-you'll craft the guides, tutorials, and reference content that empower developers, data scientists, and integrators to build, train, and scale AI applications on our platform. Your work will turn complex technical concepts into clear, practical resources that directly influence how customers succeed with C3 AI.

As a senior member of the documentation team, you'll own major areas of developer content and become a trusted bridge between engineers, product managers, and customers. You'll set the standard for accuracy and clarity while balancing the "big picture" structure of our documentation with the investigative work of tracking down elusive technical details. The ideal candidate is passionate about technology, thrives in a fast-paced environment, and is motivated by delivering high-quality content that helps customers solve real problems.

Responsibilities:

• Write topics, create technical developer guides, and enhance existing content for our engineers, application developers, data scientist, and data integrator audiences.
• Conduct gap analysis for your assigned areas, and collaborate with other writers, developers, and product managers to improve content.
• Investigate complex technical topics, tracking down elusive details and transforming them into clear, useful information for customers.
• Manage complex documentation projects with a focus on maintaining high standards for clarity, consistency, accuracy, and timeliness.
• Communicate with management and project stakeholders, keeping them informed of project status, including conflicts and resolution plans.
• Collaborate closely with team members, refining standards, procedures, tools, etc. to help the entire organization successfully deliver content at a consistently high standard.

Qualifications:

• Bachelor's degree. Advanced degree preferred.
• 6+ years of technical writing experience, including experience researching and writing excellent developer documentation.
• Comfortable with basic front-end web development languages (HTML, CSS, and JavaScript).
• Familiar with Python; Jupyter Notebooks preferred.
• Familiar with AI, ML, and NL model concepts.
• Ability to read code and write code examples.
• Familiar with Docs as Code model of documentation (we use Markdown, GitHub, Jenkins).
• Comfortable in an Agile development environment.
• Strong communication skills with the ability to work across functional units.
• The work is fast-paced, but you maintain your attention to detail and keep customer advocacy at the center of your approach. If you're excited to work with some of the industry's brightest innovators in data and AI, we want to talk to you.
• Self-motivated, organized, and able to work independently and make independent judgments.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.

California Base Pay Range $155,000—$180,000 USD

C3 AI is proud to be an Equal Opportunity and Affiative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.