Senior Application Support Engineer

Veriipro; San Leandro (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Veriipro in San Leandro, CA seeks a Senior Application Support Engineer to provide L3 support across production and non-production environments. The role emphasizes Java and React.js expertise, observability, dashboards, troubleshooting, and incident triage to maintain stability and reliability.

You will collaborate with development and cross-functional teams, mentor juniors, and help deploy and configure applications, document procedures, and contribute to preventive actions.

Qualifications

• Hands-on React.js development experience.
• Strong Java knowledge.
• Experience with observability tools and dashboards.
• Troubleshooting and incident management skills.
• Excellent communication and teamwork.

Responsibilities

• Provide L3 application support for production and non-production environments.
• Troubleshoot and resolve issues using Java and React.js expertise.
• Implement observability practices to monitor health and performance.
• Create and maintain dashboards for application metrics and performance monitoring.
• Triage complex issues and collaborate with development teams on resolution.
• Perform root cause analysis and recommend preventive actions.
• Assist with application deployment and configuration across environments.
• Document troubleshooting procedures, resolutions, and best practices.
• Mentor and support junior team members.

Skills

React.js

Java

Observability tools

Dashboards

Troubleshooting

Communication

Teamwork

Tools

CI/CD

SQL

Job description

We are seeking a skilledSenior Application Support Engineer to provide L3 application support across production and non-production environments. The role requires strong Java and React.js expertise, along with experience in observability, dashboarding, troubleshooting, and incident triage. The engineer will help maintain application stability, performance, and reliability while collaborating with development and cross-functional teams.

Roles and Responsibilities

• Provide L3 application support for production and non-production environments.
• Troubleshoot and resolve issues using Java and React.js expertise.
• Implement observability practices to monitor application health and performance.
• Create and maintain dashboards for application metrics and performance monitoring.
• Triage complex issues and collaborate with development teams on resolution.
• Perform root cause analysis and recommend preventive actions.
• Assist with application deployment and configuration across environments.
• Document troubleshooting procedures, resolutions, and best practices.
• Mentor and support junior team members.

Mandatory Skills

• Strong hands-on experience with React.js.
• Strong knowledge of Java.
• Experience with observability tools and practices.
• Experience creating and managing monitoring dashboards.
• Strong troubleshooting, problem-solving, and incident management skills.
• Excellent verbal and written communication.
• Ability to work effectively in a collaborative team environment.

Preferred Skills

• Experience with cloud platforms.
• Knowledge of CI/CD and DevOps practices.
• Experience with SQL and database management.
• Understanding of Agile methodologies.
• Experience with application performance tuning and optimization.