Application Support L2/L3

Compunnel, Inc.; Boston (MA); On-site; USD 75,000 - 95,000; Full time

Job summary

A technology services firm is seeking an Application Support professional to provide L2/L3 support for enterprise applications. The role involves troubleshooting and resolving complex issues in .NET and Java environments, collaborating with various teams, and ensuring high performance of critical systems. Candidates should have troubleshooting skills and familiarity with Windows, Linux, and Unix systems.

Responsibilities

• Provide L2/L3 support for .NET and Java-based applications.
• Troubleshoot and resolve issues in C#, ASP.NET, Java, Spring, Hibernate.
• Collaborate with development, QA, and DevOps teams.
• Monitor application health and performance.
• Perform root cause analysis and implement fixes.

Skills

Troubleshooting complex issues

Debugging C#

Monitoring application health

Collaboration with teams

Knowledge of Operating systems (Windows, Linux, Unix)

Tools

.NET

Java

Spring

Hibernate

Job description

Overview

Job Summary
We are seeking an Application Support (L2/L3) professional to provide advanced technical support and maintenance for enterprise applications. The role involves troubleshooting complex issues, collaborating with cross-functional teams, and ensuring high availability and performance of critical systems.

Responsibilities

• Provide L2/L3 support for .NET and Java-based applications.
• Troubleshoot and resolve issues in C#, ASP.NET, Java, Spring, Hibernate.
• Collaborate with development, QA, and DevOps teams.
• Monitor application health and performance.
• Perform root cause analysis and implement fixes.
• Maintain technical documentation and support SLAs.
• Knowledge on Operating systems: Windows, Linux, Unix.
• Manage and support servers, networks, and virtualization platforms.
• Troubleshoot hardware, software, and network issues.
• Implement system upgrades, patches, and backups.
• Ensure infrastructure security and compliance.
• Maintain system documentation and performance metrics.

Qualifications

Note: The original document lists a form-like field block (Email ID, Cell phone, First Name, Last Name) which does not contain actual qualification details. No explicit qualifications are provided in the text.