Senior Application Support Engineer

TPA technologies; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

TPA technologies seeks a Senior Application Support Engineer to join a collaborative team supporting critical business applications across departments. The role emphasizes production support, incident resolution, and work with enterprise SaaS platforms.

You will troubleshoot issues, perform root-cause analysis, and partner with business users, developers, analysts, and vendors to drive improvements. Strong ITIL mindset and experience with ServiceNow/Jira are valued.

Qualifications

• 5+ years in application or enterprise systems support.
• Strong incident management and troubleshooting skills.
• Experience with SaaS and enterprise business applications.
• Hands-on with ServiceNow or Jira.
• SQL skills for data validation and troubleshooting.

Responsibilities

• Provide application and production support for key business systems including Workday, Salesforce, GTreasury, Tableau, DocuSign, Box, and other enterprise applications.
• Troubleshoot application, integration, data, and user access issues.
• Manage and resolve production incidents from intake through resolution.
• Perform root cause analysis and identify opportunities for process improvements.
• Partner with business users, developers, analysts, and third-party vendors to resolve issues efficiently.
• Support system releases, upgrades, and ongoing platform maintenance.
• Prioritize and manage support requests using ServiceNow and ITIL best practices.
• Assist with operational reporting, data inquiries, and system administration activities.
• Contribute to monitoring, automation, and continuous improvement initiatives.

Skills

5+ years exp

Incident management

SaaS applications

ServiceNow/Jira

Multi-priority handling

Communication

SQL

Vendor collaboration

Tools

ServiceNow

Jira

Job description

We're partnering with a highly regarded investment management organization seeking a Senior Application Support Engineer to join a collaborative team supporting critical business applications across multiple departments.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving complex production issues, and has experience supporting enterprise SaaS platforms.

What You'll Do

• Provide application and production support for key business systems including Workday, Salesforce, GTreasury, Tableau, DocuSign, Box, and other enterprise applications
• Troubleshoot application, integration, data, and user access issues
• Manage and resolve production incidents from intake through resolution
• Perform root cause analysis and identify opportunities for process improvements
• Partner with business users, developers, analysts, and third-party vendors to resolve issues efficiently
• Support system releases, upgrades, and ongoing platform maintenance
• Prioritize and manage support requests using ServiceNow and ITIL best practices
• Assist with operational reporting, data inquiries, and system administration activities
• Contribute to monitoring, automation, and continuous improvement initiatives

What We're Looking For

• 5+ years of application support, production support, or enterprise systems support experience
• Strong incident management and troubleshooting skills
• Experience supporting SaaS and enterprise business applications
• Hands-on experience with ServiceNow, Jira, or similar ticketing platforms
• Ability to manage multiple priorities in a high-volume support environment
• Strong communication and stakeholder management skills
• SQL skills for data validation, reporting, and troubleshooting
• Experience partnering with technical teams, business users, and vendors

Nice to Have

• Workday Financials or Workday HCM experience
• Salesforce administration or support experience
• Experience supporting enterprise integrations and scheduled jobs
• Knowledge of ITIL practices
• Exposure to AWS, BI tools, or scripting
• Financial services industry experience

Why This Opportunity?

• Join a stable, high-performing application support team
• Work with a broad portfolio of business-critical applications
• Exposure to enterprise SaaS platforms and modern technologies
• Highly visible role working directly with business stakeholders and technical teams
• Strong compensation package including bonus and profit-sharing opportunities