Senior Application Reliability Engineer

Children's Mercy KC; Kansas City (MO); On-site; USD 55,000 - 78,000; Full time

Job summary

Children’s Mercy in Kansas City seeks a Senior Application Support Engineer to ensure stability, performance, and availability of mission-critical applications. You will lead installations, upgrades, and disaster recovery tests while collaborating with clinical and non-clinical teams.

The role requires a CS degree with 5–7 years in app support or HS+10y, and certifications such as MCSA/MCTS/MCSE or Azure Fundamentals.

Qualifications

• Requires Bachelor's degree in CS or similar; 5–7 years in app support or related roles.
• Alternate: HS diploma with 10 years in app support.
• MCSE/MCSA/MCTS and Azure Fundamentals ITIL certifications are preferred.

Responsibilities

• Maintains business-critical software systems and leads design, upgrades, and DR capabilities.
• Creates and maintains technical documentation of software architectures and integrations.
• Designs and tests disaster recovery procedures to meet RTO/RPO standards.
• Provides tier 4 support during outages and collaborates with Tiered Support teams.
• Maintains monitoring and proactive event management.

Education

Bachelor's Degree in computer science or similar focus

HS diploma or equivalent and 10 years of experience

Tools

MCSA

MCTS

MCSE

Azure Fundamentals

ITIL 4 Foundation

Agile & Scrum Certifications

Job description

Children’s Mercy in Kansas City seeks a Senior Application Support Engineer to ensure stability, performance, and availability of mission-critical applications. You will lead installations, upgrades, and disaster recovery tests while collaborating with clinical and non-clinical teams.

The role requires a CS degree with 5–7 years in app support or HS+10y, and certifications such as MCSA/MCTS/MCSE or Azure Fundamentals.