Application Support Sr Engineer

Children's Mercy KC; Kansas City (MO); On-site; USD 55,000 - 78,000; Full time

Job summary

Children’s Mercy in Kansas City seeks a Senior Application Support Engineer to ensure stability, performance, and availability of mission-critical applications. You will lead installations, upgrades, and disaster recovery tests while collaborating with clinical and non-clinical teams.

The role requires a CS degree with 5–7 years in app support or HS+10y, and certifications such as MCSA/MCTS/MCSE or Azure Fundamentals.

Qualifications

• Requires Bachelor's degree in CS or similar; 5–7 years in app support or related roles.
• Alternate: HS diploma with 10 years in app support.
• MCSE/MCSA/MCTS and Azure Fundamentals ITIL certifications are preferred.

Responsibilities

• Maintains business-critical software systems and leads design, upgrades, and DR capabilities.
• Creates and maintains technical documentation of software architectures and integrations.
• Designs and tests disaster recovery procedures to meet RTO/RPO standards.
• Provides tier 4 support during outages and collaborates with Tiered Support teams.
• Maintains monitoring and proactive event management.

Education

Bachelor's Degree in computer science or similar focus

HS diploma or equivalent and 10 years of experience

Tools

MCSA

MCTS

MCSE

Azure Fundamentals

ITIL 4 Foundation

Agile & Scrum Certifications

Job description

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

The Senior Application Support Engineer is responsible for ensuring the stability, performance, and availability of business-critical applications. Key duties include maintaining business-critical software systems, leading software installations and upgrades, designing and testing disaster recovery procedures, and conducting recurring tests. The role also involves creating technical documentation for software systems architecture, integrations, and subsystems, establishing and maintaining monitoring and proactive event management, and providing tier 4 technical support during service degradation in collaboration with the Tiered Support and Application teams. Additionally, Senior Engineer ensures that software systems comply with technology and cybersecurity standards.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Maintains business-critical software systems. Leads the design, implementation, upgrades, and continuous enhancement of business-critical application architecture and lifecycle processes, as well as disaster recovery capabilities. Partners with clinical and non-clinical application teams to understand and document the applications purpose, functionality, and integration points.
• Creates and maintains technical documentation of software systems architecture, integrations, and subsystems.
• Design and Testing Disaster Recovery Functionality and Recurring Testing - Designs and documents technical system disaster recovery process and procedures, that meets RTO/RPO standards and in partnership with infrastructure architecture and engineering.
• Provides tier 4 technical support during service degradation and outages
• Maintains monitoring and proactive event management.

Qualifications

• Bachelor's Degree computer science or similar focus. and 5-7 years experience as an application support engineer or closely related positions. or
• HS diploma or equivalent and 10 years of experience as an application support engineer or closely related positions.
• Microsoft Certified Systems Administrator (MCSA) Preferred
• Microsoft Certified Technology Specialist (MCTS) Preferred
• Microsoft Certified Systems Engineer (MCSE) Preferred
• Agile & Scrum Certifications Preferred
• Microsoft Certified: Azure Fundamentals Preferred
• ITIL 4 Foundation Preferred

Benefits at Children's Mercy

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn more about Children’s Mercy benefits.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $48.12/hr, but your offer will be determined based on your education and experience.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.