Senior Application Reliability Engineer

Regional Finance (Regional Management Corp.); Greer (SC); On-site; USD 105,000 - 140,000; Full time

Job summary

Regional Management Corp. seeks a Senior Application Support Engineer to serve as a senior technical resource for critical business applications. You will lead Level 2/3 incident investigations, mentor other engineers, and ensure availability and SLA compliance across complex environments.

The role requires strong MS/.NET skills, SQL Server expertise, and experience with ITSM processes. You will collaborate with development, infrastructure, security, and vendor teams to deliver reliable,

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• Five or more years of progressive experience supporting enterprise or production applications, including advanced Level 2 or Level 3 troubleshooting.
• Experience leading complex incident resolution and root-cause analysis, problem management, and corrective-action follow-through.
• Experience using an IT service management platform and working within structured Incident, Problem, Change, Release, and Configuration Management processes.
• Strong working knowledge of Microsoft development technologies, including .NET, C#, and Visual Basic, with the ability to review and troubleshoot application code.
• Advanced Microsoft SQL Server skills, including complex querying, stored procedure analysis, data validation, and performance troubleshooting.
• Experience supporting integrations, APIs, scheduled jobs, services, and multi-tier applications across test and production environments.
• Proficiency with application monitoring, logging, alerting, and diagnostic tools.
• Proficient understanding of source control and software delivery tools such as Git and Bitbucket.
• Ability to create clear technical documentation, runbooks, support procedures, incident communications, and executive-ready summaries.
• Strong customer orientation and the ability to communicate effectively with technical teams, business users, vendors, and leadership.
• Demonstrated ability to mentor colleagues, lead technical work, manage competing priorities, and exercise sound judgment during high-impact incidents.
• Working knowledge of Microsoft 365 applications, including Outlook, Word, and Excel.

Responsibilities

• Serve as the senior escalation point for complex Level 2 and Level 3 application incidents, owning investigation through restoration, root-cause identification, and documented resolution.
• Assess business impact, establish priority, coordinate technical resources, and provide timely communications during major incidents.
• Lead problem management for recurring issues by performing trend analysis, identifying root causes, and driving permanent corrective actions.
• Partner directly with Level One Business Support teams and coach engineers on troubleshooting methods, escalation practices, and customer service.
• Collaborate across application development, infrastructure, database, network, security, and vendor teams to resolve cross-platform and cross-product issues.
• Act as a subject matter expert for assigned applications, including architecture, integrations, dependencies, data flows, configurations, and operational risks.
• Monitor application health, availability, capacity, logs, interfaces, batch processes, and performance; improve alerts, dashboards, and operational thresholds.
• Own and improve scheduled operational processes, support procedures, runbooks, knowledge articles, system diagrams, and recovery documentation.
• Plan and support application releases, configuration changes, patches, upgrades, and deployments across test and production environments, including validation and post-implementation review.
• Ensure adherence to established Release, Incident, Problem, Change, Configuration, Access, and Service Management processes and controls.
• Review proposed solutions, technical designs, scripts, code, and deployment plans for supportability, reliability, maintainability, and operational risk.
• Develop or enhance scripts, queries, utilities, and automation that reduce manual effort, improve data quality, and accelerate diagnosis and recovery.
• Participate in software testing through test planning, review, analysis, execution support, defect triage, production-readiness assessment, and release certification.
• Track service-level performance, support volumes, recurring defects, and operational risks; recommend and lead measurable service improvements.
• Provide technical support and operational guidance to projects, ensuring new or changed services transition effectively into production support.
• Participate in an on-call support rotation and coordinate after-hours response for business-critical production incidents as required.
• Lead technical discussions, triage sessions, knowledge-sharing activities, and post-incident reviews; mentor less experienced team members.
• Perform other duties as assigned by Leadership.

Skills

L2/L3 troubleshooting

C#/.NET

SQL Server

Monitoring tools

CI/CD

Documentation

Mentoring

ITSM processes

Stakeholder communication

MS 365

Education

Bachelor's degree in CS/IS/Engineering

Tools

Git

Bitbucket

SQL tooling

Job description

Regional Management Corp. seeks a Senior Application Support Engineer to serve as a senior technical resource for critical business applications. You will lead Level 2/3 incident investigations, mentor other engineers, and ensure availability and SLA compliance across complex environments.

The role requires strong MS/.NET skills, SQL Server expertise, and experience with ITSM processes. You will collaborate with development, infrastructure, security, and vendor teams to deliver reliable,