Application Systems Analyst III

Community Memorial Healthcare; Ventura (CA); On-site; USD 68,370 - 103,030; Full time

Benefits offered by this job

Competitive Pay

Fidelity 403(b) Retirement Plan

Paid Time Off

Medical, Dental, & Vision Insurance Coverage

Tuition Reimbursement

Employee Assistance Program Available 24/7

Job summary

Community Memorial Healthcare in Ventura, CA, is seeking a Senior Member of the Information System team to provide leadership and expertise for new applications and support existing ones. The ideal candidate will have extensive experience in Health Information Technology, with skills in application support, project management, and workflow analysis. Benefits include competitive pay, medical and dental insurance, and a 403(b) retirement plan. Join a diverse and supportive environment focusing on exceptional healthcare services.

Qualifications

• Five years of experience in Health Information Technology.
• Experience in application support and debugging.
• Three years of experience leading teams and managing projects.
• Two years of managing vendor relationships.
• Proficiency in two or more areas of clinical information systems.

Responsibilities

• Manage small- to medium-sized projects.
• Participate as a support analyst for Information Systems projects.
• Provide operational support including training and troubleshooting.
• Analyze and document end-user needs.
• Assist in the development of departmental policies.

Skills

Health Information Technology experience

Application support and problem solving

Team leadership

Vendor relationship management

Workflow analysis

Proficiency in clinical information systems

Education

Bachelor's Degree

Tools

ServiceNow

Citrix

Microsoft Office 365

Modeling software (e.g., Visio)

Job description

Compensation

Salary Range: $49.63 - $74.79 per hour

Position Overview

As a Senior Member of the Information System team, this position provides leadership, experience, knowledge and expertise towards the implementation of new applications and the support and optimizations of existing applications.

Responsibilities

• Manages small- to medium-sized projects as directed by Information Systems management.
• Participates as a lead or primary support analyst for Information Systems projects. Responsible for the completion and coordination of related tasks.
• Demonstrates sound judgment, critical thinking, and collaborative relationship-building skills.
• Assists the manager with supervisory-related tasks as directed. Functions as a resource for Level I and Level II analysts.
• Acts independently and/or within a team environment to achieve project, department, or organizational objectives while remaining open to management and end-user input.
• Leads and/or participates in various interdepartmental work groups or committees as an application subject matter expert.
• Provides operational support for applications, including troubleshooting, maintenance, training, and vendor interaction.
• Impartially analyzes new and/or potential software enhancements, identifying present and future business needs.
• Works with end-users to ensure modifications are appropriate and consistent with Information Systems standards.
• Provides clear and concise training and documentation on applications and operational processes.
• Meets with internal and external end-users, ensuring documentation is clear and understood.
• Analyzes, identifies, evaluates, and documents end-user needs.
• Assesses current applications to determine whether system requirements, regulatory requirements, and daily operational requirements are met.
• Analyzes current processes and programs for enhancements to improve data integrity, workflow efficiency, and end-user satisfaction.
• Assists end-users in satisfying both ad hoc and ongoing information needs. Demonstrates a detailed level of knowledge of applications relating to assigned business areas.
• Responsible for timely and accurate problem resolution.
• Utilizes standard documentation and the help desk system as daily tools.
• Escalates problems to appropriate resources (e.g., colleagues, vendors, and/or Information Systems management) when required to ensure timely resolution.
• Advises and consults with end-users on the functional capabilities of various Community Memorial Healthcare applications to enhance productivity and support essential job functions.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Maintains awareness of current technologies, including other related areas of information services.
• Assists in the development and implementation of departmental policies and procedures.
• Performs other duties as assigned.

Qualifications

Required

• Five (5) years Health Information Technology experience
• Experience in an analyst role providing application support, debugging, clinical or business workflows, and problem solving, and standard project management tools
• Three (3) years of experience leading teams and managing small to medium sized projects
• Two (2) years of experience managing vendor relationships
• Two (2) years of experience in workflow analysis, including the use of modeling software (e.g., Visio).
• Proficient in two (2) or more areas of core clinical or business information systems

Preferred

• Bachelor's Degree
• Previous experience supporting pharmacy systems
• Experience with ServiceNow, and Citrix
• Project Management Certification (PMP)
• Two (2) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above)
• Fluency with Microsoft Office 365
• Clinical experience/license/certification

Benefits

• Competitive Pay
• Shift Differentials
• In-House Registry Rates
• Fidelity 403(b) Retirement Plan
• Paid Time Off
• Medical (EPO/PPO), Dental, & Vision Insurance Coverage
• Voluntary Worksite Benefits
• Employee Assistance Program Available 24/7 (EAP)
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF)
• Recognition programs
• Employee service recognition events
• Home, Retail, Travel & Entertainment Discounts
• National Hospital Week and National Nurses Week celebrations

Community Memorial Healthcare is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. We strive to promote an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work in our community.

“We are an AA/EEO/Veterans/Disabled Employer”.